! Important Expired agreement – This information is for reference only Public sector customers can access cloud support requirements through further competition from one or multiple categories. Includes services such as set up and migration, security services and performance testing.
Agreement number: RM1557.13L4
Start date: 05/12/2022
End date: 08/11/2024
Regulation: PCR2015
Agreement type: PCR15 Framework
13 March 2023: G-Cloud 13 lot 4 is now available for you to use. We apologise for the delays to this launch and for any inconvenience this has caused. For more information, read the ‘how to buy section’.
Each section below has the links to the documents, what they are for, when to use them and if you need to enter any information into them.
You might not need all the contractual documents to buy the products or services from this agreement.
Before buying from this agreement you should read the buyer guide and how to use contractual documents.
The buyer guide will help you understand how the agreement works and what you can or can’t use the agreement for.
This section might also include further guides or lists you will need to look at and make selections from, as well as previous webinar slides and Q&A scripts from sessions with buyers and suppliers.
The core terms form part of the framework and call-off contracts and must be used on every contract. They cannot be changed.
The core terms are CCS’s standard commercial terms. They govern the supplier’s relationship with CCS and every customer who has a call-off contract.
When a customer decides to buy from a supplier, they’ll complete an order form with important information about the call-off contract.
Customers can change any of their chosen schedules by adding special terms in the call-off order form.
A completed order form will contain:
The call-off contract will be created when both parties either agree to:
RM1557.13L4 Call off order form v3.9
This Framework Award Form creates the Framework Contract. It summarises the main features of the procurement and includes CCS and the Supplier’s contact details.
RM1557.13L4 Joint schedule 1: definitions v3.10
Essential document
Read only
This defines significant words and phrases used in the core terms and template schedules. You will need to add any new definitions specifically needed for your contract, and add them as special terms in your call-off order form.
RM1557.13L4 Joint schedule 2: variation form v.3.1
Essential document
If you use this document, you must complete the relevant sections
Explains the format for formally documenting any contract changes you may need
RM1557.13L4 Joint schedule 3: insurance requirements v.3.1
Essential document
Read only
An essential schedule that captures the supplier’s basic obligations for any insurances needed at the framework level, and mandating that the supplier must give you any additional insurances that you specify in your order form.
RM1557.13L4 Joint schedule 4: commercially sensitive information v.3.1
Essential document
You must complete the relevant sections in this document
You should ask your supplier to tell you if any of the information they provided is commercially sensitive such that they would not want it disclosed in response to a Freedom of Information (FOI) request. Their response will provide the content for this schedule but it is your decision if the relevant information would be withheld if a relevant FOI request was received.
RM1557.13L4 Joint schedule 5: corporate social responsibility v.3.2
Essential document
Read only
This is a core schedule that sets out basic corporate social responsibility (CSR) or social value requirements that apply to all suppliers in the agreement. You may have your own CSR or social value requirements to include in your contract and, where you have specified that as part of a competition, these must be satisfied.
RM1557.13L4 Joint schedule 6: key subcontractors v.3.1
Optional document
Read only
You only need this document if the supplier uses one or more key-subcontractors to fulfil its obligations under your contract.
RM1557.13L4 Joint schedule 7: financial difficulties v3.4
Optional document
If you use this document, you must complete the relevant sections
If a supplier has any financial difficulty when you use your call-off you will need to use this schedule to monitor their financial standing and any consequences of changes to this.
RM1557.13L4 Joint schedule 8: guarantee for PSC v3.3
Optional document
If you use this document, you must complete the relevant sections
You can use this schedule when you want assurance provided by a third party guarantor that the supplier’s obligations will be met, because you are concerned about the financial status of your supplier.
RM1557.13L4 Joint schedule 9: minimum standards of reliability v.3.3
Optional document
If you use this document, you must complete the relevant sections
A requirement for suppliers to demonstrate minimum standards of reliability in relation to high value contracts.
RM1557.13L4 Joint schedule 10: rectification plan v.3.0
Essential document
You must complete the relevant sections in this document
This explains the format for any rectification plan that your supplier may have to provide in the event that you experience a supplier default.
RM1557.13L4 Joint schedule 11 processing data v4.5
Essential document
You must complete the relevant sections in this document
This schedule addresses the processing of any personal data associated with the performance of your contract. Normally, in terms of data protection rules:
In these circumstances you will need to clearly set out what personal data you are authorising the supplier to process, by using the data processing template available in this document.
In certain circumstances the customer and the supplier may decide that they have a joint controller relationship in respect of the processing of certain personal data in relation to an order contract. Where this is the case Annex 2 of the schedule must be used, and the data must be written in the data processing template.
Finally, there may be circumstances under which, for certain personal data, the supplier will maintain that they will be the controller without the customer being either a joint controller or processor. In this instance this should also be written in the data processing template.
RM1557.13L4 Joint schedule 12: supply chain visibility v.1.0
Essential document
Read only
A requirement for suppliers to advertise subcontract opportunities and submit spend data for SME’s and VCSE organisations.
Call-off schedules are used when suppliers sell their goods or services to customers.
You can choose which schedules to include and whether to edit these template schedules when they form a call-off contract.
RM1557.13L4 Call-off schedule 1: transparency reports v3.0
Essential document
You must complete the relevant sections in this document
Information about the call-off contract you need from the supplier so that you can meet your public accountability and transparency requirements. If needed, you can complete Annex A: List of transparency reports which is in this document.
RM1557.13L4 Call-off schedule 2: staff transfer v3.3
Essential document
You must complete the relevant sections in this document
This schedule is to ensure that appropriate provisions are included to deal with staff transfer on both entry and exit, and, irrespective of whether TUPE does apply on entry.
RM1557.13L4 Call-off schedule 3: continuous improvement v3.0
Optional document
You must complete the relevant sections in this document
If included as part of the schedule it means the supplier will need to make sure they try to identify new or potential improvements to how they meet the needs of the project, including through regular reviews with the customer.
RM1557.13L4 Call-off schedule 4: call-off tender v3.1
Optional document
If you use this document, you must complete the relevant sections
Add the supplier’s bid into this document, including anything additional they offered that you would like included in the contract.
RM1557.13L4 Call-off schedule 5: pricing details v3.1
Optional document
If you use this document, you must complete the relevant sections
This schedule should be used to show more detailed pricing information as well as the pricing in the order form.
RM1557.13L4 Call-off schedule 6: ICT services v3.4
Optional document
If you use this document, you must complete the relevant sections
Additional provisions necessary to facilitate the provision of ICT Services which are part of the deliverables of the call-off contract.
RM1557.13L4 Call-off schedule 7: key supplier staff v3.1
Optional document
If you use this document, you must complete the relevant sections
This schedule makes sure that any key staff identified from the supplier will fill the key roles throughout the contract, and states what the supplier will do if any of the key staff are unavailable for a specified period of time.
RM1557.13L4 Call-off schedule 8 business continuity and disaster recovery v3.3
Optional document
If you use this document, you must complete the relevant sections
What the supplier must do to make sure the call-off contract can still be delivered even if there’s an unexpected event. Use if:
RM1557.13L4 Call-off schedule 9: security v3.4
Optional document
If you use this document, you must complete the relevant sections
What the supplier must do to make sure that customer data and deliverables are kept secure.
RM1557.13L4 Call-off schedule 10: exit management v3.2
Optional document
If you use this document, you must complete the relevant sections
What the supplier needs to do at the end of a call-off contract to help the customer continue to deliver public services.
RM1557.13L4 Call-off schedule 11: installation works v3.0
Optional document
If you use this document, you must complete the relevant sections
This schedule is used when you require additional provisions necessary where installation is carried out by the Supplier
RM1557.13L4 Call-off schedule 12: clustering v.3.1
Optional document
If you use this document, you must complete the relevant sections
You can use this schedule if other customers (contracting authorities) want to join with you to buy using a single call-off, instead of lots of individual call-off contracts.
RM1557.13L4 Call-off schedule 13: implementation plan and testing v.3.3
Optional document
If you use this document, you must complete the relevant sections
The agreed plan for when the services will be delivered and tested to ensure they meet your needs.
RM1557.13L4 Call-off schedule 14: service levels v3.2
Optional document
If you use this document, you must complete the relevant sections
The standards of service required by the customer and what happens when these are not met.
RM1557.13L4 Call-off schedule 15: call off contract management v3.1
Optional document
If you use this document, you must complete the relevant sections
How supplier and customer should work together on the call-off contract. We recommend using this document if you need to collaborate with the supplier to monitor and manage the call-off contract.
RM1557.13L4 Call-off schedule 16: benchmarking v3.2
Optional document
If you use this document, you must complete the relevant sections
A process for comparing the value of the supplier against other providers in the market. We recommend you use this document if you need to benchmark the pricing to make sure you receive good market value over the life of the contract.
RM1557.13L4 Call-off schedule 17: MOD terms v3.1
Optional document
If you use this document, you must complete the relevant sections
For Ministry Of Defence (MOD) customers only
Any additional terms needed by the MOD.
RM1557.13L4 Call-off schedule 18: background checks v3.0
Optional document
If you use this document, you must complete the relevant sections
This schedule is used when supplier staff must be vetted for any relevant convictions before working on the contract.
RM1557.13L4 Call-off schedule 19: Scottish law v1.0
Optional document
If you use this document, you must complete the relevant sections
Switches the interpretation of the call-off contract to Scottish law.
RM1557.13L4 Call-off schedule 20: specification v3.0
Optional document
If you use this document, you must complete the relevant sections
More information about your specification from the order form.
RM1557.13L4 Call-off schedule 21: Northern Ireland law v.1.0
Optional document
If you use this document, you must complete the relevant sections
Switches the interpretation of the call-off contract to Northern Ireland law.
RM1557.13L4 Call-off schedule 23: HMRC terms
Optional document
If you use this document, you must complete the relevant sections
For HMRC customers only
Any additional terms needed by HMRC.
Framework schedules are used by CCS to set up the agreement with suppliers.
RM1557.13L4 Framework schedule 1 specification v.3.2
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What CCS expects the supplier to provide to customers.
RM1557.13L4 Framework schedule 2 framework tender v.3.0
Read only
How the supplier proposes to meet the specification requirements.
RM1557.13L4 Framework schedule 3 framework prices v.3.1
Read only
Maximum rates the supplier can charge for services under the framework contract.
RM1557.13L4 Framework schedule 4 framework management v3.4
Read only
Describes how CCS and the supplier will manage the framework contract.
RM1557.13L4 Framework schedule 5 management charges and information v3.6
Read only
Describes the management charges and information process and charges between CCS and the suppliers at framework contract level.
RM1557.13L4 Framework schedule 6: order form template and call-off schedules v3.9
Read only
If you already completed the order form in the Call-off order form section, you won’t need to complete this document, because they are the same.
RM1557.13L4 Framework schedule 7: call-off award procedure v.3.3
Read only
The process a customer must follow to award a call-off contract, which needs to be clearly stated in your further competition documents.
RM1557.13L4 Framework schedule 8: self audit certificate v.3.1
Read only
CCS requires suppliers to provide a self audit certificate following an annual self audit to verify their accounts.
RM1557.13L4 Framework schedule 9 (O): cyber essentials scheme v3.3
You must complete the relevant sections in this document
What the supplier has to do to to maintain cyber security accreditation.