Technology Services 3

All public sector customers can buy technology services ranging from strategy and design to operational deployment.


20/11/2023: We have started the development of TS4.  Further updates and future events are available on the RM6190 webpage.


Provides access to technology strategy and service design as well as services to provide support with moving to the operational running of an IT estate. It also provides support for large projects, up to top secret classification and a range of other technology services such as:

  • provision and management of IT service desk
  • end user device support
  • network support
  • asset disposal and application maintenance
  • IT infrastructure support (for example, server and storage hardware)

This agreement will run for 4 years with no options to extend and will offer contracts for up to 7 years (lot dependent).

Working with CCS provides benefits to both suppliers and customers. Since working with CCS Littlefish has expanded their business and no longer falls within the SME category. To find out more about how this agreement can help you, read how our supplier Little Fish (UK) Ltd helped Care Quality Commission.


  • offers great value to the public sector through leveraging natural competition
  • reduced timescales (no further OJEU process needed)
  • pre-defined terms and conditions (using call-off terms tailored to service needs and easy to use call-off contract)
  • extended choice of services compared to earlier agreements
  • caters for all of your service needs, from disaggregation (breaking down) of large contracts to single vendor outsourcing
  • designed and developed using an extensive discovery process with many of our customers, suppliers and partners
  • over 200 quality tested suppliers of which approximately 50% are SMEs

Carbon Reduction

All suppliers for this agreement have committed to comply with the Procurement Policy Note 06/21: 'Taking account of Carbon Reduction Plans in the procurement of major government contracts' as required. If a supplier is required to publish a carbon reduction plan, you can find it on their individual supplier details page.

Products and suppliers

There are 241 suppliers on this agreement

Lot 1: Technology Strategy and Service Design


190 suppliers

Lot 2: Transition and Transformation


130 suppliers

Lot 3a: Operational Services - End User Services


110 suppliers

Lot 3b: Operational Services - Operational Management


45 suppliers

Lot 3c: Operational Services - Technical Management


114 suppliers

Lot 3d: Operational Services - Application and Data Management


119 suppliers

Lot 4: Major Services Transformation Programmes


39 suppliers

Lot 5: Service Integration and Management


33 suppliers

How to buy

Customer Guidance

To help you with your procurement, we have created a guidance document that will help answer any questions you might have. Read the customer guide in the documents tab below.

Pre-market Engagement

Pre-market engagement is an essential step in any procurement activity and we recommend that you include enough time into your procurement project to carry it out.

For more information, read our guidance on how to run your pre-market engagement. It will help you to decide on the best route to market, refine your requirement and will also increase the suppliers’ awareness and interest in your potential procurement.

If you would like to use the Request for Information (RFI) process to gather information about the range of services available under Technology Services 3, you can complete a RFI template.

There are three routes to market for this agreement. These are:

  • further competition
  • direct award
  • aggregation

Further competition

If you intend to run a procurement using the further competition process, you should first read the further competition template.

You can use our eSourcing tool to run your further competition. If this is your first time using the eSourcing suite, you will need to register an account.

If you have already registered, you can sign in to your eSourcing account.
To run a further competition you will need to:

  1. Identify your needs and produce your specification (make sure your specification is detailed and includes the services you need and timescales)
  2. Identify procurement strategy and lots needed
  3. Finalise your needs (make sure your exact needs are clearly described in your further competition documents so suppliers can accurately bid)
  4. Complete further competition documents (such as: Invitation to Tender (ITT), evaluation criteria and draft order form)
  5. Issue further competition (you will need to invite all suppliers on the relevant lot or service group to bid)
  6. Evaluation of bid (make sure you evaluate all suppliers equally and fairly)

For more detailed information on how to run a further competition, read the RM6100 Customer guidance: annex 3 further competition.

Direct award

Direct award is available for:

  • lot 1 (Strategy and Design)
  • lot 2 (Transition and Transformation),
  • lot 3 (Operational Services)
  • lot 5 (Service Integration and Management)

Direct award is suitable for relatively straightforward low-value needs where no additional benefit would be gained from a further competition. The Supplier offers can be found in the government eMarketplace

Note: if you currently use Basware you should already be able to access the government eMarketplace.

To direct award under this agreement you should:

  1. Identify your needs
  2. Review the service offers (suppliers will publish their available service offers in the government eMarketplace catalogue)
  3. View the service offers (use the lot filters to view the service offers available for the lot which meets your needs)
  4. Evaluate (download all Service Offers that are applicable to the lot and your needs and evaluate them with your Award Criteria to find the most appropriate offering)
  5. Award (place your order with your chosen supplier by completing the order form at Framework Schedule 4, Annex 1)

For more detailed information on how to run a direct award, read the direct award guidance document.


  • we bring together customers with similar needs through our aggregation service
  • we use the volume to influence greater commercial benefits for customers
  • we manage the procurement process from start to finish

For more information, email the team