Transform and improve services for your citizens through effective and sustainable technology procurement
Transformation of public services through the increased and improved use of technology has been an important part of many local authority strategies in recent years.
The COVID-19 pandemic accelerated the use of digital tools intended to assist citizens in accessing council services. This trend looks set to continue in a world where a large proportion of citizens are always connected and increasingly want access to services on a 24 / 7 basis.
We’ve put together a guide to assist councils undertaking digital transformation projects. Using the cross-government agreed technology code of practice (TCoP) as a starting point, it demonstrates how our technology agreements can help, wherever your council is on its digital transformation journey.
Digital transformation in local government aims to use technology to improve the way the council serves its local residents and other community stakeholders.
It can enable citizens to access the services they need quickly and at their own convenience, whilst also facilitating more efficient and effective administrative processes for council staff.
Using a diverse range of communication and advice options, such as interactive web pages, e-forms and even dedicated apps for specific service needs, councils are using digital transformation to interact with citizens in new and innovative ways. In addition, they are investing in back office systems which enable better and easier sharing of data, increased flexibility of access for staff and quicker and more effective decision making.
We have a diverse range of technology agreements to help with everything your council needs for its digital transformation journey – from consultancy through to design, delivery and implementation.
Our solutions have been built with your needs in mind and our technology experts can support you to find the right products and services for your requirements. We understand the challenges of digital transformation in the public sector which means we’re best placed to help councils to succeed. Our technology categories cover:
The majority of local authorities have declared a climate emergency and recognise that all service activities, including technology, need to be delivered sustainably if the UK is to achieve the ambition of net zero by 2050.
We are here to support you on your carbon reduction journey. We have a number of solutions that can help you with decarbonisation when buying technology. To learn more, you can:
Social value is about generating social, environmental and economic benefits through every pound of public money that you spend.
For many local authorities, building social value outcomes into their procurement activity is an area of increasing importance. Many have adopted the Social Value Measurement Framework (known as TOMS), using it to ensure their contracts deliver value in the widest possible sense.
We understand the TOMS framework and how it is used. This means we can help you to build social value outcomes into every step of your procurement process, whether your priority is enabling local economic recovery, tackling climate change, providing equality of opportunities or generating community wellbeing.
For more information, visit our dedicated social value web page.
Local Digital is a growing community of organisations working together with a shared vision to deliver more user-centred, cost-effective local public services through open, collaborative and reusable work.
The community was drawn together around the Local Digital Declaration, co-published in 2018, and is supported by funding from the Department for Levelling Up, Housing and Communities (DLUHC) to provide training to all signatories and funding to selected collaborative projects.
Gaining buy in from internal stakeholders in your local authority, such as councillors, is often key to progressing with innovative digital transformation projects.
The Local Government Association (LGA) has developed 7 free councillor training sessions. These aim to help them navigate the world of digital and technology and gain an understanding of its importance in supporting residents, communities and businesses to utilise technology to improve everyday life.
Following the consolidation of traffic enforcement legislation in 2022, councils can improve air quality by using moving traffic enforcement solutions to reduce congestion
Read more about Improve air quality with moving traffic enforcement solutionsIn this blog, Steve Hopkins explains the options to overcome the fear and challenges that come with transitioning your legacy applications.
Read more about Overcoming the fear of change – transitioning your legacy applicationsDuring the pandemic, we witnessed first-hand the potential that data has to save lives and livelihoods, enabling governments, businesses, and local authorities to share information efficiently
Read more about The role of data and analytics in digital transformation – improving the lives of citizens and driving a new era of growthBrowse all digital transformation in local government news articles
Glasgow City Council invests in a full fibre network giving the city cutting edge technological capability.
Read more about Transforming Glasgow into a world-class smart cityFind out how the council used our Digital Marketplace to make it easier for councils to create websites, delivering an 80% saving on development costs.
Read more about Cumbria County Council develops open source website publishing platform to help local authorities deliver digital transformationIn this Crown Hosting case study we explain why the Ministry of Justice has been using the Crown Hosting data centre for over 6 years.
Read more about Crown Hosting provides significant cost savings and sustainability measures for the Ministry of JusticeBrowse all digital transformation in local government news articles
Download our guide for all councils undertaking digital transformation projects.
Learn moreIf you have a question about one of our agreements or an aspect of your digital transformation journey, complete the form below and we’ll get back to you as soon as possible.
You can also contact us by email or phone
Email: info@crowncommercial.gov.uk
Telephone: 0345 410 2222
CCS customer services team is available Monday to Friday, 9am to 5pm.
