Network Services 3


Central government and wider public sector can access network infrastructure and communication services such as cloud services, audio and video conferencing, radio and satellite networking.


This is the next iteration of network services and will replace the current Network Services 2 agreement. Our aim for this agreement is to design a route to market that provides for a wide range of customers including those who need:

  • flexible “user-based’ communication solutions such as integrated voice, data and video connectivity through a single network connection, providing an encrypted VPN connection to the gateway provider
  • traditional network infrastructure solutions such as buying multiple network circuits based on resilience, security and specific business connectivity needs

Services which will be available through this agreement include:

  • core network infrastructure, including services and equipment needed for network access
  • local area network including products and services facilitating connectivity within the customers location
  • fibre optic cabling
  • 5G network
  • internet access
  • unified communications: application or platform that provides multiple communication methods including voice, video and data services
  • Internet Protocol (IP) Telephony enables voice calls over the internet
  • cloud services
  • audio and video conferencing (collaboration services)
  • radio services
  • satellite networking
  • maintenance and support services
  • critical domain services: the services needed to register, maintain and manage domain names
  • contact centre services
  • security and surveillance

Our plan is to provide you with the products and services to help customers and suppliers to develop fully integrated solutions to meet your communication needs.

This means you will be able to buy managed solutions from a supplier as well as component parts as you consider the changing network requirements within the modern hybrid workspace. This will enable the workforce to access all applications and data at home and from the office.

We trust that this will also challenge suppliers to propose commercial models that provide a higher level of flexibility and value for money, whilst minimising the risk of connectivity outages and meeting security needs.

We intend for this agreement to run for 3 years with the option to extend for a further year.


  • provides a complete range of network services from network infrastructure to fully integrated communication suites
  • simplifies the buyer and customer experience, especially for your ‘connectivity as a service’ needs
  • begins the move towards ‘user requirement’ specification: this is where the supplier designs the network and handles its performance
    • the complexity of the network design is not necessarily visible to the user
  • increase further competition at call-off(s)

Customer engagement

We will be posting a customer survey on this page towards the end of 2021. We will use the customer feedback from this survey to help us improve Network Services 3.

We encourage new and existing customers to take part in this survey.

Supplier engagement

We are inviting suppliers to join our industry day which is planned for 2 November 2021. During this day we will be outlining the key objectives and offering suppliers an opportunity to inform our thinking about this agreement, particularly with the:

  • design
  • lot structure
  • terms and conditions
  • improvements

Our trade association partner, Innopsis, will host the industry day.

Register on eventbrite to take part

If you would like to get in touch, contact the network strategy team.

Important links

Prior Information Notice (PIN) Read PIN
Contract notice in OJEU Not available yet
Tender documents Not available yet


Activity Estimated dates
Pre-market engagement 2 November 2021
Drafting of procurement documents Not available yet
Publication of OJEU notice Not available yet
Framework award Not available yet