Network Services 3


Central government and wider public sector can access network infrastructure and communication services such as cloud services, audio and video conferencing, radio and satellite networking.


This is the next iteration of network services and will replace the current Network Services 2 agreement. Our aim for this agreement is to design a route to market that provides for a wide range of customers including those who need:

  • flexible “user-based’ communication solutions such as integrated voice, data and video connectivity through a single network connection, providing an encrypted VPN connection to the gateway provider
  • traditional network infrastructure solutions such as buying multiple network circuits based on resilience, security and specific business connectivity needs

Services which will be available through this agreement include:

  • core network infrastructure, including services and equipment needed for network access
  • local area network including products and services facilitating connectivity within the customers location
  • fibre optic cabling
  • 5G network
  • internet access
  • unified communications: application or platform that provides multiple communication methods including voice, video and data services
  • IoT (Internet of Things)
  • Smart Technologies (Smart, shared and connected spaces)
  • Internet Protocol (IP) Telephony enables voice calls over the internet
  • cloud services
  • audio and video conferencing (collaboration services)
  • radio services
  • satellite networking
  • maintenance and support services
  • critical domain services: the services needed to register, maintain and manage domain names
  • contact centre services
  • security and surveillance

Our plan is to provide you with the products and services to help customers and suppliers to develop fully integrated solutions to meet your communication needs.

This means you will be able to buy managed solutions from a supplier as well as component parts as you consider the changing network needs within the modern hybrid workspace. This will enable the workforce to access all applications and data at home and from the office.

We trust that this will also challenge suppliers to propose commercial models that provide a higher level of flexibility and value for money, whilst minimising the risk of connectivity outages and meeting security needs.

We intend for this agreement to run for 3 years with the option to extend for a further year.


  • provides a complete range of network services from network infrastructure to fully integrated communication suites
  • simplifies the buyer and customer experience, especially for your ‘connectivity as a service’ needs
  • begins the move towards ‘user requirement’ specification: this is where the supplier designs the network and handles its performance
    • the complexity of the network design is not necessarily visible to the user
  • increase further competition at call-off(s)

Customer engagement

We have carried out a series of interviews with central government organisations to gain feedback and insight on their experiences with Network Services 2 and what the future holds.

Our findings from the customer interviews will be reviewed by a select group of wider public sector customers to assess any further improvements which we may need to consider.

If you would like to share any views or ideas for improvements, contact the network strategy team.

Supplier engagement

We held an initial pre-market engagement for suppliers on 2 November 2021. These were followed by topical workshops to offer suppliers an opportunity to inform our thinking about this agreement, and help identify areas of improvement.

The last industry day was held on the 16 of June 2022 and shared an overview of the inventory of proposals put forward by the industry through these workshops. View presentation from the industry day.

We held Above Threshold Procurement (ATP) publication briefing webinars on:

  • Tuesday 22 November 2022
  • Friday 25 November 2022
  • Monday 28 November 2022

The webinars provided an overview of the scope and structure of Network Services 3, as well as a high level walkthrough of the bid pack. View the slide deck from the webinars.


The following documents capture the list of recommendations submitted by the industry, following Network Services 3 (NS3) consultations on the key topics of interest.

These recommendations are proposals for change before CCS internal Legal review, and should not be regarded as commitments to change. CCS will review all proposals internally and take relevant steps to create Network Services 3. 

The proposals for change have been grouped into the following key areas:

For further information on the industry views we would encourage interested parties to visit the Innopsis NS3 web-site. Membership is not required for NS3 engagement, and you can request access to the website by emailing the Innopsis team.

If you would like to get in touch, contact the network strategy team.

Important links

Prior Information Notice (PIN) Read PIN
Contract notice in Find a Tender Find a Tender Service
Tender documents Contracts Finder


Activity Estimated dates
Pre-market engagement 16 June 2022
Drafting of procurement documents August 2022
Publication of Find a Tender notice 18 November 2022
Framework award 30 May 2023