Mobile Voice and Data Services

Updates

21/11/22: Planned go live date: January 2023

Scope

We are developing a new commercial agreement to improve the buying of mobile voice and data services in the UK public sector. By bringing together the needs of customers from across the public sector, we aim to generate improved value for money. 

Services provided under this agreement will include:

Mobile voice and data services (including hardware)

This aims to provide (but is not limited to):

  • UK airtime and calls, SMS and data,
  • international airtime, calls, SMS and data
  • roaming airtime, calls, SMS and data
  • device hardware, accessories and supporting services, 
  • mobile device management and associated supplementary services (for example, security).

We plan to consult the market and suppliers with regards to two additional lots.  As a result of the market engagement lots may be re-scoped or removed entirely. The two additional lots are:

Telecommunications Audit and Health Check

This aims to provide a service that audits current spend and usage levels. It will also offer analysis of existing customer requirements against service availability and will recommend possible tariff/solution prioritisation and a preferred agreement supplier. It may also provide physical audit and contact services.

Professional Support Services

This aims to provide professional support to achieve a future operating model design, incorporating any related technologies for mobile voice and data services. It will also provide support in areas including (but not limited to):

  • system and service integration
  • strategy 
  • implementation services
  • integration and security solutions

If you would like to find out more or register your interest please email the team.

Customer engagement

Before the award of this agreement, we are holding a customer engagement webinar. You will learn about:

  • the new upcoming mobile voice and data services agreement
  • the benefits this agreement will provide
  • the agreement scope, mechanics and features
Follow the below link to sign up on Eventbrite:
Future dates will be released after the framework goes live.

For further information, please email mobile@crowncommercial.gov.uk.

Lot 6 of our current Network Services 2 agreement can meet your mobile needs until December 2022. For more information, email the team.

Supplier engagement

The Prior Information Notice (PIN), published on 14 May 2021, sets out our intentions to the market.

We held an online event to provide an update on changes to the Mobile Voice and Data Services Framework procurement strategy before tender publication. You can download the PowerPoint slides and the Q&A document below.

Important links

Prior Information Notice (PIN) Read PIN
Above the Threshold Procurements (ATP) contract notice Find a Tender Service
Download tender documents Contracts Finder

Timeline

Activity Estimated dates
Pre-market engagement May 2021
Drafting procurement documents June 2022
Publication of Above Threshold Procurement (ATP) August 2022
Framework award December 2022