Mobile Voice and Data Services

All UK public sector organisations can access mobile voice and data services. Includes optional and professional services.

Updates

This framework has been extended for 24 months. The new end date is as shown within the key facts area of this webpage.
For updates on the next iteration of this agreement please visit the Mobile Voice and Data Services 2 webpage.

Aggregation:

We run regular national further competitions for mobile voice and data services under lot 2 of this agreement. Read about how we saved over £3.5 million for 16 aggregation customers in 2023.

Upcoming aggregations:

NHS London Procurement Partnership (NHS LPP)

In partnership with NHS England, the Clinical Digital Solutions team at NHS LPP is requesting NHS Trusts across England book a free telecommunications audit.

The audit is conducted by Nuvoli, the sole supplier under Lot 3 of the RM6261 framework. A mobile audit allows buyers to review their usage and their mobile estate, compare RM6261 tariffs, as well as analyse recommendations on how to make the most of savings on offer. This allows buyers to select the best tariffs and services for their organisation. The service also allows buyers to take stock of their mobile estate, reduce e-waste and unlock savings by recovering and trading in certain devices.

For more information and to book please visit the LPP website.

Description

Access a range of mobile and data services including (but not limited to):

  • UK and international airtime including roaming, calls, short message services (SMS) and data
  • device hardware, accessories and supporting services such as mobile device management (MDM) and security
  • audit and health check services including audits of current spend and usage levels, analysis of existing requirements and physical audit and contact services
  • professional services including system and service integration, implementation services and advice on service design
  • security solutions including enhanced end to end software encryption

The agreement length will be in the following format 2+1+1. This means that the agreement will run for 2 years and CCS will have the option to extend twice. Each extension will be for 1 year.

There are no restrictions for the duration of call off contracts. You can decide what is appropriate for your needs.

Find the contract notice for this agreement on Contracts Finder.

Read a case study on how 8 public sector organisations came together to make savings on mobile voice and data services.

Benefits

  • access all 4 major networks through lots 2 and 1 including EE, Three, O2 and Vodafone
  • follows Public Contract Regulations with emphasis on social value including sustainability and modern slavery
  • direct award catalogue and further competition available
  • flexible contract lengths with no maximum term
  • view transparent tariffs on lot 1 in the price comparison tool available on the eMarketplace or request through info@crowncommercial.gov.uk
  • buy devices such as smartphones, tablets, dongles and Wireless Routers (MiFi) and accessories
  • built in data bundle flexibility to reduce or remove out of bundle charges

Carbon Reduction

All suppliers for this agreement have committed to comply with the Procurement Policy Note 06/21: 'Taking account of Carbon Reduction Plans in the procurement of major government contracts' as required. If a supplier is required to publish a carbon reduction plan, you can find it on their individual supplier details page.

Products and suppliers

There are 10 suppliers on this agreement

Lot 1: Mobile Voice and Data Services Catalogue
Access mobile and data services including:
  • UK airtime and calls, SMS and data
  • international airtime, calls, SMS and data
  • roaming airtime, calls, SMS and data
  • device hardware, accessories and supporting services
  • mobile device management and associated supplementary services such as security

Expires:

4 suppliers

Lot 2: Mobile Voice and Data Solutions
Access all the services from lot 1 as well as:
  • individually tailor services to fit your business needs such as flexible pricing for data usage
  • solutions for complex requirements such as security

Expires:

8 suppliers

Lot 3: Telecommunications Audit and Health Check
Access audit and health check services for telecommunications including:
  • a service that audits current spend and usage levels
  • the analysis of existing customer requirements against service availability with the recommendation of possible tariff/solution prioritisation and a preferred agreement supplier
  • support services including auditing support and mobile hardware inventory
  • contact services to provide communications with individual end users and verify record accuracy

Expires:

1 suppliers

Lot 4: Professional Services
Provides professional services and business and technical expertise to create, manage and optimise mobile services. This may include but is not limited to:
  • system and service integration
  • business case, specification development and proof of concept
  • security solutions for mobile
  • transition support services
  • business policy and or strategy development
  • customer mobile application development
  • technical assurance

Expires:

6 suppliers

How to buy

There are 3 ways to buy from this agreement. These are: direct award catalogue, further competition or aggregation.

Direct award (available for lots 1, 3, 4)

Lot 1: To place a direct award you will need to view the price comparison tool and supplier offers in the Government eMarketplace. 

  1. register for theeMarketplace to access the catalogue
  2. browse the catalogue and evaluate pricing and supplier documentation
  3. complete your call-off contract and award call-off

Lot 3: to place a direct award you will need to:

  1. review Framework Schedule 1 specification and identify which service you need or create your own statement of requirements
  2. request proposal from the supplier and rate cards from info@crowncommercial.gov.uk
  3. review proposal against your SoR and framework pricing
  4. form call off contract and award the contract

Lot 4: to place a direct award please refer to Framework Schedule 7 Call Off Award Procedure
For a more detailed step by step process on how to run a direct award, download the buyer guide in the documents section below.

Further competition (available for lots 2 and 4)

Use further competition when you need suppliers to develop proposals or solutions to meet your statement of requirements.

Further competition gives you more flexibility when defining your statement of requirements. It allows you to change or refine a wider range of the template call-off terms and conditions.

To run a further competition you need to:

  1. define your requirement and engage with the market if required
  2. finalise your requirements
  3. complete your further competition documents (Invitation to Tender (ITT) along with a draft contract and specification)
  4. issue further competition documents to all suppliers
  5. evaluate responses
  6. award you contract

For a more detailed step by step process on how to run a further competition, download the buyer guide in the documents section below.

Aggregation

You can view upcoming aggregations and download case studies on successful aggregations from our website.

For more information email aggregation@crowncommercial.gov.uk

Documents