Mobile Voice and Data Services

All UK public sector organisations can access mobile voice and data services. Includes optional and professional services.

Updates

20/09/23: This framework replaces lot 6 of the Network Services 2 framework. For your network services needs such as WAN, LAN, and Unified Communications please use the newly launched RM6116 Network Services 3.

08/08/23: We run regular national further competitions for mobile voice and data services under lot 2 of this agreement. This will help you achieve savings which will not be reduced by early termination of existing contracts. Read about how we saved over £11m for 26 aggregation customers in 2022.

Upcoming aggregations:

Winter 2023

Spring 2024

22/05/23: 2G and 3G network switch off. Ofcom, the government and mobile network operators have provided information about the switching off of the 2G and 3G networks. To find out more, read:

Description

Access a range of mobile and data services including (but not limited to):

  • UK and international airtime including roaming, calls, short message services (SMS) and data
  • device hardware, accessories and supporting services such as mobile device management (MDM) and security
  • audit and health check services including audits of current spend and usage levels, analysis of existing requirements and physical audit and contact services
  • professional services including system and service integration, implementation services and advice on service design
  • security solutions including enhanced end to end software encryption

The agreement length will be in the following format 2+1+1. This means that the agreement will run for 2 years and CCS will have the option to extend twice. Each extension will be for 1 year.

There are no restrictions for the duration of call off contracts. You can decide what is appropriate for your needs.

Find the contract notice for this agreement on Contracts Finder.

Benefits

  • access all 4 major networks through lots 2 and 1 including EE, Three, O2 and Vodafone
  • follows Public Contract Regulations with emphasis on social value including sustainability and modern slavery
  • direct award catalogue and further competition available
  • flexible contract lengths with no maximum term
  • view transparent tariffs on lot 1 in the price comparison tool available on the eMarketplace or request through info@crowncommercial.gov.uk
  • buy devices such as smartphones, tablets, dongles and Wireless Routers (MiFi) and accessories
  • built in data bundle flexibility to reduce or remove out of bundle charges

Carbon Reduction

Some of the suppliers for this agreement have agreed to comply with the Procurement Policy Note 06/21: 'Taking account of Carbon Reduction Plans in the procurement of major government contracts'. If a supplier has published a carbon reduction plan, you can find it on their individual supplier details page.

Products and suppliers

There are 10 suppliers on this agreement

Lot 1: Mobile Voice and Data Services Catalogue
Access mobile and data services including:

  • UK airtime and calls, SMS and data

  • international airtime, calls, SMS and data

  • roaming airtime, calls, SMS and data

  • device hardware, accessories and supporting services

  • mobile device management and associated supplementary services such as security

Expires:

4 suppliers

Lot 2: Mobile Voice and Data Solutions
Access all the services from lot 1 as well as:

  • individually tailor services to fit your business needs such as flexible pricing for data usage

  • solutions for complex requirements such as security

Expires:

8 suppliers

Lot 3: Telecommunications Audit and Health Check
Access audit and health check services for telecommunications including:

  • a service that audits current spend and usage levels

  • the analysis of existing customer requirements against service availability with the recommendation of possible tariff/solution prioritisation and a preferred agreement supplier

  • support services including auditing support and mobile hardware inventory

  • contact services to provide communications with individual end users and verify record accuracy

Expires:

1 suppliers

Lot 4: Professional Services
Provides professional services and business and technical expertise to create, manage and optimise mobile services. This may include but is not limited to:

  • system and service integration

  • business case, specification development and proof of concept

  • security solutions for mobile

  • transition support services

  • business policy and or strategy development

  • customer mobile application development

  • technical assurance

Expires:

6 suppliers

How to buy

There are 3 ways to buy from this agreement. These are: direct award catalogue, further competition or aggregation.

Direct award (available for lots 1, 3, 4)

Lot 1: To place a direct award you will need to view the price comparison tool and supplier offers in the Government eMarketplace. 

  1. register for the eMarketplace to access the catalogue
  2. browse the catalogue and evaluate pricing and supplier documentation
  3. complete your call-off contract and award call-off

Lot 3: to place a direct award you will need to:

  1. review Framework Schedule 1 specification and identify which service you need or create your own statement of requirements
  2. request proposal from the supplier and rate cards from info@crowncommercial.gov.uk
  3. review proposal against your SoR and framework pricing
  4. form call off contract and award the contract

Lot 4: to place a direct award please refer to Framework Schedule 7 Call Off Award Procedure

For a more detailed step by step process on how to run a direct award, download the buyer guide in the documents section below.

Further competition (available for lots 2 and 4)

Use further competition when you need suppliers to develop proposals or solutions to meet your statement of requirements.

Further competition gives you more flexibility when defining your statement of requirements. It allows you to change or refine a wider range of the template call-off terms and conditions.

To run a further competition you need to:

  1. define your requirement and engage with the market if required
  2. finalise your requirements
  3. complete your further competition documents (Invitation to Tender (ITT) along with a draft contract and specification) 
  4. issue further competition documents to all suppliers
  5. evaluate responses
  6. award you contract

For a more detailed step by step process on how to run a further competition, download the buyer guide in the documents section below.

Aggregation

You can view upcoming aggregations and download case studies on successful aggregations from our website.

For more information email aggregation@crowncommercial.gov.uk.

Documents