05/05/2021 – We have extended this agreement for a further 9 months. The new expiry date for this agreement is now Sunday 9 April 2023.
Facilities Management Marketplace
This agreement gives you access to facilities management services across the UK. Suppliers’ geographical coverage is classified by NUTS 2 regions (40 regions of the UK as defined by the Nomenclature of Territorial Statistics) to provide you with regional competition and national coverage.
There may also be limited opportunities for suppliers to provide international coverage for buyers procuring UK services.
- contract management
- contract mobilisation
- maintenance services
- horticultural services
- statutory obligations
- catering services
- cleaning services
- workplace FM services
- reception services
- security services
- waste services
- miscellaneous FM services
- computer-aided facilities management (CAFM)
- helpdesk services
- management of billable works
All suppliers can offer mandatory services within each of the above. Suppliers can also provide a number of non-mandatory FM services. ‘Framework Schedule 1 – Specification’ (see attached documents) provides detail on the full scope of services available under this agreement.
You can find suitable suppliers from the lots on this agreement using the new digital portal.
To start your search you will need to log onto the Cabinet Office Digital and Technology Service Desk portal and create an account.
If you have already used our Supply Teacher, Management Consultancy or Legal Services digital tools, then you will already have an account.
To ensure buyers have access to the right suppliers, the agreement has 1 lot which is split into 3 sub-categorised lots. Each sub-lot is determined by total contract value:
- lot 1a – Up to £7 million
- lot 1b – £7m to £50 million
- lot 1c – Over £50 million
The agreement is designed this way to allow all scales of requirements to be satisfied by the agreement, making it suitable for all public sector organisations to use.
Please note: If you are a consultant working on behalf of a public sector organisation, you must sign a non-disclosure agreement and get the organisation you are working for to complete a consultant approval form. These documents can be found on this page and once completed should be emailed back to the team.
- the digital portal allows the buyer to get a list of suitable suppliers that can be used to run a further competition
- allows a compliant route to market for buyers
- enables SMEs to bid for public sector contracts, supporting the government’s aspiration for £1 in every £3 to be spent with SMEs by 2022
- encompasses lower value customer requirements
- regional lot structure means you can procure services locally, enhancing social value
- simple call-off contract terms allow you to select the schedules needed to meet your requirements using the new Public Sector Contract – this contains simplified, concise terms and conditions which are easier to use and understand, including legal protection for buyers and suppliers
- simple bid pack to communicate your requirements to suppliers
- you can request suppliers tailor their offer to match your social value priorities and measurable local benefits, such as: an efficient and sustainable public estate; support for diversity and inclusion; improved competency and capacity
- contract length can be awarded for up to 7 years with an option to extend by up to 3 years
We advise that you start planning your procurement between 12 to 18 months before your expected start date, depending on the complexities of your needs. If you need a shorter turnaround time than this, please get in touch with the FM team for guidance.
Read the buyers guidance document before using this framework.
Then use the new digital portal to help you find suitable suppliers to meet your needs.
You will need to set up an account. You can then use the portal to carry out an initial enquiry (quick search) or fill in your service requirements and building information.
The system will use the data that you entered to decide which route to market option is available, direct award or further competition.
Direct award is only available if specific criteria are met:
- the anticipated contract value is less than £1.5m
- the services needed are standard (mandatory services)
- the standard terms and conditions are used
A further competition can be used for:
- any value of contract (there is no set minimum value)
- mandatory and non-mandatory services
- standard or bespoke terms and conditions can be applied for any contract value
If you need help with pre-market engagement, how to use the portal or you have a question about the different work packages, email: email@example.com and a member of the team will get in touch. Include ‘RM3830’ in the subject line of your email.
01/04/2019 – Update – Customer User Agreement
- RM3830 Customer guidance v3.4
- RM3830 OJEU notice
- RM3830 Supplier brief template
- RM3830 Contract Award Notification Form v3
- RM3830 Instructions for attachment 3 Annex D Payment mechanism v0.5
- RM3830 Bid pack guidance documents
- RM3830 Bid pack templates
- RM3830 FAQ document v5.1
- RM3830 List of services covered
- RM3830 Joint schedules v3.0
- RM3830 Framework schedules v3.0
- RM3830 Call-off schedules v3.0
- RM3830 Facilities Management Marketplace NDA - CCS
- RM3830 Facilities Management Marketplace Consultant Approval Form