Workplace Services (FM Marketplace Phase 2)

Security, housing and defence facilities management (FM) services.


10/04/2019 – Update – You can now access lot 1 of this framework, please contact for more information.

10/04/2019 – Update – We are currently undergoing launch activity for Lot 2 and 3 however we anticipate the lots will be available to use by late May 2019. We will provide updates as and when they become available.

18/06/2019 – Update – You can now access the full framework, please contact for more information.  Please note the bid pack for lot 2c will be coming soon.


Using this agreement you can access:

  • specialist security suppliers for the provision of both physical and technical security
  • housing management and maintenance services
  • specialist defence FM and housing services (for defence customers only.)

Suppliers’ geographical coverage is classified by NUTS 2 regions (40 regions of the UK as defined by the Nomenclature of Territorial Statistics), providing you with regional competition and national coverage. For defence lots, suppliers can offer regional or nationwide coverage.

There may also be limited opportunities for suppliers to provide international coverage for buyers of UK services.

Contracts can be let under this agreement for an initial length of up-to 7 years. This is inclusive of the mobilisation period, and a maximum duration (including extensions) of 10 years.

For Lot 1a (security) and 1b (technical) and 2c (housing maintenance and management) suppliers can provide all mandatory services and can also provide a number of non-mandatory FM services. The documents below give more details about the full scope of services available under this agreement.

Once you’ve selected the services you need, we will use this information and your location to identify suppliers who are able to deliver your requirements. We currently operate this selection tool offline. But soon we will be releasing the tool as part of Crown Marketplace so you can run the selection yourself.


  • reduces procurement resource needs
  • aggregation and leverage of central government buying power
  • helps SMEs to bid for public sector contracts, supporting the government’s aspiration for £1 in every £3 to be spent with SMEs by 2022
  • regional lot structure means you can procure services locally, enhancing social value
  • simple call-off contract terms. You can select the schedules needed to meet your requirements using the new Public Sector Contract
  • simple bid pack to tell suppliers what you need
  • you can ask for suppliers to tailor their offer to match your social value priorities and measurable local benefits, such as:
    • an efficient and sustainable public estate
    • support for diversity and inclusion
    • improved competency and capacity
  • it is mandatory for all suppliers to comply with CPNI and NSCS guidance for security
  • accredited suppliers are required to deliver risk assessments and design elements
  • supports the wider public sector in its management of property to achieve business objectives to provide a compliant estate that meets the Government’s Decent Home Standard

Products and suppliers

There are 44 suppliers on this framework

Lot 1a : Security Services


13 suppliers

Lot 1b : Technical Security


18 suppliers

Lot 2a : Defence Housing Management Services (National)


3 suppliers

Lot 2b : Defence Housing Maintenance Services (Regional)


10 suppliers

Lot 2c : Housing Maintenance and Management Services


4 suppliers

Lot 3 : MOD Facilities Management Marketplace


10 suppliers

How to buy

  1. complete and return a Customer User Agreement (CUA) to Once this is completed and returned we will give you a unique reference number that must be used on all communication with CCS and suppliers
  2. You should give details of ‘Buyer Inputs’ in the CUA
  3. CCS will identify a shortlisted group of suppliers that are able to meet all your requirements in the correct geographical locationsThe ‘Buyer Inputs’ given in the CUA will help us to create a “Supplier Brief”. This is used to let the suppliers know what you need, and helps shortlisted suppliers to make an initial decision about if they want to continue to the next stage of the competition.Note: There is no option for direct award under this  agreement. Further competition must be used for all requirements.
  4. To start a further competition, please read the guidance and download the Bid Pack. Your detailed requirements will form the basis of the call-off contract
  5. If you are interested in using Lot 2a, 2b or 3 (defence only lots) please contact for further advice and guidance
  6. Please make sure that you have considered and clearly stated your needs about the following points when completing your Bid Pack:
    • Cyber Essentials
    • CHECK Penetration Testing
    • Professional Indemnity, Public Liability and Employers Liability insurance
    • ISO and OHSAS certification requirements
    • Skills and Apprenticehip Commitment
    • Approved Contractor Scheme Membership (lot 1a only)
    • Accreditation association and/or trade body membership (lot 1a and 1b only)