10/07/2020 – New guidance has been published on the options available for complex needs which cover multiple Lots. These include Lot 10 (Unified Communications), cross-lot procurements and procuring primary and ancillary services. For further information read ‘RM3808 Guidance on compliant procurement options for Lot 10’ in the documents section below.
Network Services 2
Telecommunications services including networks for the entire public sector, their associated bodies and agencies, the voluntary sector and charities.
This agreement offers customers a range of primary and ancillary services* including:
- voice and data provision
- internet access
- WiFi
- radio
- security and surveillance
- audio and video conferencing
- equipment
- maintenance and support services
*Primary services are the main services and function of a particular lot. Ancillary services are any services which support the primary services, such as equipment, maintenance or support services.
You can access specialist suppliers who deliver the services under individual lots, as well as multiple services across a number of lots.
Note: All NHS organisations need to buy HSCN connectivity services through Health and Social Care Network (HSCN) compliant suppliers on this agreement. HSCN is the data network that replaces N3.
If you are buying for health and care organisations you can also use the HSCN Access Services DPS (RM3825).
The OJEU notice for Networks Services 2 can be found on Contracts Finder.
- flexible contract lengths – up to 10 years for some services
- supports your organisation’s technology upgrade programme
- savings from lower cost and or more efficient technologies
- option for both direct award or further competition to meet your needs
- option to choose specialist suppliers who can deliver services under one specific lot, as well as suppliers who can provide multiple services across several lots
- uses the agreed Public Sector Contract (PSC) terms and conditions
There are 93 suppliers on this agreement
- Lot 1: Data access services
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Connectivity services: site-to-site or site-to-cloud. Includes terrestrial, wireless and satellite solutions, software designed networking, network security, connectivity circuits, IP connectivity, ISP and internet services, and associated equipment maintenance and support services.
Expires:
- Lot 2: Local connectivity services
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Single site connectivity: local connectivity services and LAN connectivity services for a single site, multiple sites in the same place etc. Includes SAN equipment, wired or wireless connectivity, plus specialised power solutions, managed equipment rooms,
Expires:
- Lot 3: Traditional telephony services
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Voice services connecting local traditional telephony equipment with public network. Includes traditional voice connectivity, voice call packages, SIP trunks, DDI ranges, CPS services and equipment maintenance and support for legacy estates.
Expires:
- Lot 4: Inbound telephony services
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Inbound call management services for established local call centre functions including non-geographical numbers such as 03xx, 05xx, 08xx and 09xx and associated equipment maintenance and support services.
Expires:
- Lot 5: IP telephony services
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Internet Protocol (IP) Telephony services with the ability to make and receive telephone calls by the transmission of voice over an IP based network service, including breakout to PSTN. Voice call packages, direct dial (DD) ranges and associated equipment maintenance and support services.
Expires:
- Lot 6: Mobile voice and data services
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Including voice calls and voicemail, SMS, mobile email, mobile data connectivity and applications, value-added mobile services and mobile device management and associated equipment maintenance and support services.
Expires:
- Lot 7: Paging and alerting services
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Paging, mobile messaging and alerting services including bureau services and associated equipment maintenance and support services.
Expires:
- Lot 8: Video conferencing services
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Traditional and IP based audio-visual conferencing services. Includes consultancy and training services, software management tools, call recording, analysis tools, peripheral equipment, transcribing and translation services.
Expires:
- Lot 9: Audio conferencing services
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Includes call recording, playback, analysis tools, the ability to reserve and pre-book, coded access references, peripheral equipment, software, management tools, security access products, collaboration tools, transcribing and translation services.
Expires:
- Lot 10: Unified communications
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The provision of unified communications to provide a consistent user interface across multiple devices providing a cohesive end user experience in accessing two or more of the Primary Services from the following lots: lot 5, lot 6, lot 8 and lot 9.
Expires:
- Lot 11: Radio services
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A voice communication solution utilising UHF, and/or VHF radio frequency bands and associated equipment maintenance and support services.
Expires:
- Lot 12: Security and surveillance services
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Includes the provision of CCTV and physical security monitoring equipment, including services to access real time audio and video activities and associated equipment maintenance and support services.
Expires:
- Lot 13: Contact centre services
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The provision of call/contact centre services for the use of Buyer employees only. With the ability to make outbound contact and respond to an incoming contact and route the contact to a predefined destination and associated equipment maintenance and support services.
Expires:
There are 13 lots. Some suppliers can deliver across a number of lots, others offer solutions in just one lot.
There are three ways to buy:
- Direct award from the catalogue
- available on all lots and suitable for straightforward requirements – this can include cross-Lot procurements.
- supplier offers are shown in the government marketplace – if you currently use Zanzibar you should already be able to access the catalogue.
- Further competition
- use for all your requirements
- can be used when your requirement covers multiple lots of the RM3808 agreement
- should be used when you need suppliers to develop proposals or solutions to meet your statement of requirements
- further competition helps you to amend or refine a wider range of the template call-off terms and conditions, giving you more flexibility when defining your statement of requirements
3. Aggregation
- we use our complementary aggregation service to bring together customers with similar requirements
- we leverage the volume to create greater commercial benefits for customers
- we manage the procurement process from start to finish
- case studies on successful aggregations are available to download below
- email aggregation@crowncommercial.gov.uk for more information
- RM3808 Contract terms including all schedules v1
- RM3808 Supplier by lot matrix
- RM3808 Selection and award questionnaire (2019 supplier on-boarding) v1
- RM3808 Reporting pack Dec 2020
- RM3808 Network Services 2 - Buyer Introduction
- RM3808 Buyer guidance to the public sector contract v2
- RM3808 Buyer guidance to direct award v3
- RM3808 Buyer's guide to further competition v1
- RM3808 Buyers guide to core terms & special terms v1.1
- RM3808 Creating your statement of requirements v1
- RM3808 Guidance on compliant procurement options for Lot 10
- RM3808 Request for information template v1
- RM3808 Direct award desktop evaluation template (price only) v1
- RM3808 Direct award desktop evaluation template (price - non-price) v1
- RM3808 Network services 2 statement of requirements template
- RM3808 Network services 2 direct award call off order form 1
- RM3808 Network services 2 further competition call off order form 2