New CCS technology framework supports public sector digital transformation

Our latest technology services framework is called RM6190 Technology Services 4. It will replace RM6100 Technology Services 3 which expires in March 2026. The new Technology Services 4 framework goes live on 12 December 2025.

Technology Services 4 provides a flexible way for public sector organisations to buy technology services. This will help support digital change programmes throughout the UK.

Seven benefits for buyers and suppliers using Technology Services 4

The new agreement includes significant improvements to help remove procurement barriers. We based these changes on feedback from both suppliers and users of Technology Services 3. 

Benefits of Technology Services 4 include:

Better contract terms

New contracts manage issues like intellectual property rights, insurance limits and liability arrangements.

Increased flexibility

The maximum call off term has been removed. Buyers can choose their own contract lengths to align with the specific needs of their project.

Improved lots for faster buying

Customers can buy technology services from 2 different lots in one procurement exercise. This saves time and reduces costs.

Simpler procurement terms

New contract terms simplify procurement. They include shorter order forms, better Statements of Work, and clearer contract language.

Economic growth

Technology Services 4 supports economic growth by enhancing public services. It also offers potential cost savings of up to 20% compared to current market rates. You can reinvest savings in national priorities such as education, healthcare and infrastructure.

Better transparency and governance

The new rate card is redesigned for all roles in the Government Digital and Data Profession Capability Framework. This change makes sure there is better transparency and governance of public sector technology spending.

Fewer barriers

There are no limits on the number of suppliers which increases competition and ease of access.

Dr Philip Orumwense CBE, Chief Technology Procurement Officer and Commercial Director, Crown Commercial Service explains:

The Technology Services 4 framework builds on the highly successful Technology Services 3 agreement which proved to be very popular with central government and wider public sector organisations and suppliers. In developing this innovative and customer centric agreement, we have worked with partners across the central government and the wider public sector as well as suppliers and industry groups. 

Through extensive market engagement, intelligence, insights and direct feedback from Technology Services 3 users and suppliers we have directly addressed issues pertaining to contract terms, process complexity whilst enabling significant flexibilities. Buyers can now get all their technology services in one place through this agreement with approved suppliers.

RM6190 Technology Services 4 framework structure and scope

Technology Services 4 is the largest framework of its kind in the public sector and will run for up to 8 years. The longer framework term better meets buyers’ needs for long-term digital transformation projects. It offers stability for major technology changes that can take years to finish.

This approach aligns with the government’s commitment to partner with businesses. It aims to create good investment conditions and make sure growth benefits everyone across the United Kingdom.

Lotting structure for Technology Services 4

Technology Services 4 provides a single, comprehensive framework for all your technology needs. It includes 6 main lots and 3 lower value and complexity lots:

Lot 1: Technology and Digital Consultancy Services

Lot 2: Transition and Service Integration and Management (SIAM)

Lot 3 and 3a: End User Services

Lot 4 and 4a: Infrastructure Management

Lot 5 and 5a: Application and Data Management

Lot 6: Major Technology Services Transformation Programmes

How Technology Services 4 supports digital transformation

Technology Services 4 supports digital transformation by modernising public services. It provides access to technology solutions that improve efficiency and allows:

• central government departments: to access technology consultancy services, system integration, and application development
• local authorities: to buy end-user computing services, infrastructure management, and security solutions
• all public sector organisations: to source comprehensive technology transformation programmes through one agreement

Access to artificial intelligence (AI) and automation tools 

Technology Services 4 includes ancillary services such as artificial intelligence (AI) and automation to promote access to innovation. The examples below show how this can help enhance digital services and meet public sector needs:

Local councils

You can use AI-driven digital planning apps. These tools help to reduce processing times from weeks to days. This makes home improvements easier and helps meet the Plan for Change goal of building 1.5 million homes.

NHS trusts

You can buy integrated technology solutions. These are solutions that combine multiple technologies, software and services into a single system. This can improve patient care and reduce admin work. They also enable data sharing across departments and enhance data management.

Government departments

You can procure services that include AI to augment and enhance the service offering across all areas of technology services. This can help to move away from legacy systems, augment IT helpdesk and ITSM service provisions through introducing efficiencies and cost savings. 

Supporting UK innovation

The agreement contributes to national economic growth by making it easier for smaller UK technology companies to compete for government contracts. They can do this through lower-value and complexity lots and a clearer bidding process. This approach boosts innovation by giving access to a wider supplier base. It creates demand for tech expertise, which helps the wider UK economy.

Find out more

Learn more about the Technology Services 4 agreement or contact the CCS Service Desk at info@crowncommercial.gov.uk.