Contact CCS

You can use the contact form below to ask a question, give us feedback or make a complaint.

Type of enquiry
Select one option.

Are you a buyer or supplier?
Select one option.

How should we contact you?
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When should we contact you?

Do you need a callback? (optional)

Tell us about your complaint

Tell us more about your question or describe the problem you are having. Include specific details such as the agreement RM number (RMXXXX) or the name of the digital platform you are using.

Do not include personal or financial information, like your credit card details.
Do not include:
  • personal or financial details, like your credit card details
  • any data that could potentially identify a specific individual, such as names

You can enter up to 3000 characters

You can upload a file to support your query. If you wish to do this, the file must be smaller than 10MB

Have you contacted us before? (optional)
If you have contacted us before you will have received a case reference number. Your case reference number will begin with a 0 and will be 7 digits long. It will be on all emails from our customer service team.

To find out how we use your data, you can read our privacy notice.
Once you submit your details, you will receive a confirmation email to let you know your case reference number and next steps.

Talk to us

You can also contact us by email or phone

Email: info@crowncommercial.gov.uk
Telephone: 0345 410 2222

When calling our customer service centre, be ready to give: your name, job title, organisation, email and any relevant framework numbers or departments.

CCS customer services team is available Monday to Friday, 9am to 5pm. Please be aware our Customer Service Centre will be closed on 7 and 8 October due to an all staff event. Response times may be longer than usual as a result. We apologise for any inconvenience caused.