Postal Services & Solutions


All UK public sector organisations can access a range of postal services including mailroom equipment, collection and delivery services and digital mailroom solutions.


All UK public sector organisations including central government departments and their agencies, the wider public sector and the third sector can use this agreement.

You can access a wide range of postal goods, services and solutions to support your postal needs and strategy. This includes both traditional mail services and digital mailroom solutions.

Traditional mail services include:

  • the physical collection and delivery of UK and international mail
  • security screening services for mail
  • mailroom equipment such as low, medium and large volume franking machines, ink cartridges and labels
  • consultancy services including audits and efficiency reviews to help you develop your postal strategy and make sure you are getting the best value for money

You can also access a range of services to help you increase the use of digital technologies and move from a paper-based mailroom to a digital environment. This includes incorporating new technologies and innovation such as:

  • e-communications including Short Message Service (SMS) such as texting, email communications and secure web-based communications
  • fully outsourced and innovative managed service options which can provide on or off site mailroom management, digital mailroom management and document and data management services

The duration of the agreement will be 4 years. The call-off contract period is flexible and the maximum call-off periods will be either 6 or 7 years depending on the lot.

This agreement will replace RM6017 Postal Goods, Services and Solutions which expires in November 2023.


  • extensive range of mailroom equipment and software with the latest technologies that will increase production, reduce floor space and free up valuable resource
  • introduces new technologies and innovation to reduce your physical mail and integrate paper documents into digital workflows
  • increases security of mail items by using services such as hybrid mail (a combination of traditional and digital postal services)
  • you can reduce your carbon footprint through digitisation and new energy efficient equipment and services

Customer engagement

We conducted customer engagement through September to November 2022 including the publication of a customer survey. We have included the feedback from the survey and the sessions into our final business case and specifications.

Important links

Prior Information Notice (PIN) Read PIN
Contract notice in Find a Tender (FTS) Read contract notice
Tender documents Read tender documents


Activity Estimated dates
Pre-market engagement September / December 2022
Drafting of procurement documents November 2022 to February 2023
Publication of FTS notice March 2023
Framework award September 2023