30/01/2023: Updated statement from Royal Mail below, regarding the recently reported cyber incident:
We continue to make progress in exporting an increasing number of items to a growing number of international destinations. We are using alternative solutions and systems, which were not affected by the recent cyber incident.
Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We have also been successfully despatching standard export letters since reinstating those services for customers on 18 January and Tracked and Signed and Signed letters and parcels since 26 January.
As a result of this progress and the further growing capability of our alternative export solutions, we can now announce that today, Monday 30 January, we will be resuming our International Tracked services to all destinations for business customers and consumers buying postage through our online shopping systems.
This reinstatement includes parcel, large letter and letter formats of these services. Online shipping solutions are now enabled to allow customers to select these services, print labels and send items (since 12pm today) for business contract and on account customers and from 7pm today for consumers who buy postage online.
Delivery of International Tracked items posted from Monday 30 January may take slightly longer than usual and customers may notice different tracking information as items leave the UK.
We continue to ask customers not to submit any untracked (Standard/Economy) export parcels into our network for the time being. We plan to provide further updates on these services as soon as possible.
Import operations continue to perform a full service with some minor delays. Domestic services are unaffected.
We would like to sincerely apologise to impacted customers for the disruption this incident is causing. Our teams are continuing to work around the clock to reinstate remaining services for export letters and parcels as quickly as we can.
19/10/2022: We can confirm that DHL Parcel UK Ltd are fully live on lots 3, 4 and 7.
08/08/2022: We have published a Prior Information Notice (PIN) for the future RM6280 Postal Services and Solutions agreement, which will replace RM6017.
To help us get a better understanding of your future postal service needs, complete our survey.
If you are interested in the new RM6280 agreement, or would like to address any concerns on the future of the agreement, email the team. You must include ‘PS&S PIN’ in the subject box of your email.
05/04/2022: Royal mail price increases came into effect on 4 April 2022. This has increased the price of 1st class stamps by 10p (12%) to 95p and 2nd class stamps by 2p (3%) to 68p.
Take a look at our recent news article to find out how our RM6017 agreement can help you
01/07/2021: Royal Mail have announced the decertification of standard franking machines.
From 1 January 2023, Royal Mail will no longer accept mail franked from standard franking machines. Royal Mail are moving to the Mailmark 2D barcode technology. Customers will need a Mailmark machine from 1 January 2023 or mail will be returned to the sender undelivered.
All franking machines supplied under RM6017 are Mailmark compliant.
For more information, read the Decertification of Standard Franking Machines.