Technology Services 2

ICT services from strategy and service design through transition to operational deployment. Includes large project services and up to top secret classification.


19/11/19 – Update – You can now download the Technology Services 2 webinars on our CCS Here To Help landing page.  The webinars will explain the benefits, what and how to flexibly buy from the agreement, and how to achieve best value.Download webinar.

11/09/2019 – Update – This framework now includes a direct award option for all the lot 3 (Operational Services) service groups only.  If this proves successful, we will consider rolling it out to all the other lots.  Please refer to section 6 in our Customer Guidance document for more details.

03/04/2019 – Update – This framework has now been extended by the maximum period of two years, so the expiry date is now 5 September 2021.


This agreement provides technology services from strategy and service design through transition to operational running of an IT estate. It offers large project services, up to top secret classification and access to a range of technology services, including:

  • provision and management of IT service desk
  • end user device support
  • network support
  • asset disposal and application maintenance
  • infrastructure support

It includes services at all government security classification levels.The agreement was developed with Home Office, Ministry of Defence, Yorkshire Purchasing Organisation (representing local government) and Crescent Purchasing Consortium (representing education) among others.


  • 63% of suppliers are SMEs
  • compliant with the Public Contracts Regulations 2015
  • call-off contracts can run from 2 to 7 years depending on the lots used
  • suitable for disaggregation to single-vendor outsourcing

Products and suppliers

There are 146 suppliers on this framework

Lot 1: Technology Strategy and Service Design


116 suppliers

Lot 2: Transition and Transformation


119 suppliers

Lot 3a: Operational Services - End User Services


98 suppliers

Lot 3b: Operational Services - Operational Management


103 suppliers

Lot 3c: Operational Services - Technical Management


102 suppliers

Lot 3d: Operational Services - Application and Data Management


89 suppliers

Lot 4a: Programmes and Large Projects - Government Official Security Classification


70 suppliers

Lot 4b: Programmes and Large Projects - Above Government Official Classification


27 suppliers

How to buy

This framework is open to all public sector customers and there are three routes to market.

Direct award

Direct award is currently only available for all lot 3 (Operational Services) service groups, and will be suitable for straightforward needs. Supplier offers are shown in the government eMarketplace.

Note: if you currently use Zanzibar you should already be able to access the catalogue.

Further competition

Further competitions can be run on all the lots using CCS’s eSourcing tool or your own choice of eSourcing tool.

Please read the Customer Guidance document below for more details.


  • we use our complementary aggregation service to bring together customers with similar requirements
  • we leverage the volume to create greater commercial benefits for customers
  • we manage the procurement process from start to finish
  • case studies on successful aggregations are available to download below
  • email for more information