Digital Training and Support

Find a range of assisted digital and digital inclusion services to ensure public services meet the Digital Service Standard.


07/04/2020 – The contract award notice for this agreement has been extended.

27/03/2020 – Due to the current coronavirus COVID-19 outbreak, we are calling on Regulation 72 (1) (c) to extend this agreement for 12 months. This will relieve pressure on the supply chain while short staffed, to help businesses to continue to deliver services and goods to customers. We intend to deliver replacement agreements as quickly as possible after the initial COVID-19 impact.


This agreement was created by the Government Digital Service (GDS) to support the Government Digital Inclusion Strategy

The agreement was taken over by CCS in August 2019. It allows public sector organisations to buy Assisted Digital support to make sure public services meets the Digital Service Standard.

It also offers  Digital Inclusion services, such as research and analysis or a digital inclusion training course, to improve the digital inclusion of specific users or communities.


  • suppliers include small and medium size businesses
  • buy directly, obtain 3 quotes or run a ‘mini-competition’ for services depending on contract value
  • maximum call-off contract up to 4 years to accommodate complex projects

Products and suppliers

There are 29 suppliers on this agreement

Lot 1: Assisted Digital Support


17 suppliers

Lot 2: Digital Inclusion Research And Analysis


10 suppliers

Lot 3: Digital Inclusion Training Course, Product Or Service Design


20 suppliers

Lot 4: Digital Inclusion Training Course, Product Or Service Delivery


22 suppliers

Lot 5: Digital Inclusion Marketing


9 suppliers

How to buy

You will need get budget approval before you start the buying process.

If you’re buying for central government, you will need to go through the digital and IT spend control process.

If you’re buying for a public sector organisation outside of central government, you may need to get internal approval first.

You can buy directly from a supplier for services up to £25,000.

You will need quotes from at least 3 suppliers for services between £25,000 and £50,000.

You will need to run a ‘mini-competition’ for services over £50,000 to select a supplier.

Further details on the framework agreement can be found on the buyers’ guide.