This agreement offers central government departments, wider public sector organisations and charities the opportunity to buy services related to:
Assisted Digital – providing support to anyone who can’t access government digital services independently to help them find information and complete transactions.
Digital Inclusion – helping users gain basic digital skills so that they can access government digital services independently and make the most of the internet.
The maximum contract length on the framework is 5 years, this includes any extensions:
- if the contract is less than 5 years, the buyer can extend the contract up to the 5 year limit
- this extension can only be up to 2 years in length maximum.
- a 3 year contract + 2 year extension (5 year total) is acceptable, whereas a 1 year contract + 3 year extension is not within the 2 year extension limit
You are able to buy 3 services through the DPS through the filter system, these filters are:
Includes the provision of support to help users navigate through all or part of a government digital service.
Includes services relating to the design of a Digital Inclusion training course, product or intervention for any website or digital service
Includes the provision of Digital Inclusion training on any channel.
Suppliers can apply to join the marketplace at any time, and identify their areas of expertise as part of the application process.
Once an application is complete, it can take can take up to a maximum of 15 working days to assess and appoint a supplier to the marketplace.