This agreement offers central government departments, wider public sector organisations and charities the opportunity to buy services related to:
Assisted Digital – providing support to anyone who can’t access government digital services independently to help them find information and complete transactions.
Digital Inclusion – helping users gain basic digital skills so that they can access government digital services independently and make the most of the internet.
The maximum contract length on the framework is 5 years, this includes any extensions:
- if the contract is less than 5 years, the buyer can extend the contract up to the 5 year limit
- this extension can only be up to 2 years in length maximum.
- a 3 year contract + 2 year extension (5 year total) is acceptable, whereas a 1 year contract + 3 year extension is not within the 2 year extension limit
You are able to buy 3 services through the DPS:
- Lot 1: Support
Includes the delivery of support to help users navigate through all or part of a government digital service.
- Lot 2: Design
Includes services relating to the design of a Digital Inclusion training course, product or intervention for any website or digital service
- Lot 3: Delivery
Includes the delivery of Digital Inclusion training on any channel