Digital Outcomes & Specialists 5

Using teams or individuals to build and support the digital transformation of public services.


28/09/22: CCS has taken the decision to extend the term of the DOS 5 framework, meaning it will remain open for customers to call off from for a further three months and will now expire on 19 April 2023.

The purpose of this short extension is to ensure that customers can continue to buy the services they need whilst we complete our user testing and will give us the additional time to ensure that when DOS 6 is launched, it will provide the best experience for customers and suppliers.

06/12/2021: We are extending this agreement for up to 12 months, until 19 January 2023. This is so users can continue to buy and sell from the agreement while we work on the replacement: Digital Outcomes 6 (DOS 6).

We intend for DOS 6, to go live in August 2022. Supplier applications to DOS 6 are intended to open around mid January 2022.


This agreement can be used by all public sector organisations to find suppliers who can design, build and provide bespoke digital services using an agile approach.

Buyers can also use this agreement to find:

  • physical space to conduct user research
  • users with the appropriate characteristics to test your service

This new agreement will replace Digital Outcomes and Specialists 4 (RM1043.6) which will end on 30 June 2021. Any call-off contracts entered into before the Digital Outcomes and Specialists 4 expiry date will still have a maximum duration of 2 years.

Digital Outcomes and Specialists 5 will run for 12 months. But, the duration may be extended up to a further 12 months from the initial expiry date.

Call-off contracts placed under this agreement will have a maximum duration of 2 years.

You will have the option to extend the duration by up to 25% of the initial contract period (equal to a maximum of 6 months).

This framework will be hosted on the Digital Marketplace If you haven’t used this service before, you will need to create a buyer account

Products and services that are out of scope include (but are not limited to):

  • hosting, support and maintenance of a live application or website
  • supplementing a temporary shortfall in staff with no clear deliverables (who might work across projects under the direction of the buyer)
  • any non-digital role, or a role where there are no clear deliverables

It is important to remember that this agreement should not be used to staff interim labour. The following CCS agreements are available if you need management consultancy or interim staff:

You can find details on this procurement in the OJEU contract notice and tender documents.


  • offers bespoke services through suppliers with the right capabilities to meet your needs
  • no restriction on the value of an individual call-off contract (the framework has an overall OJEU value of £2 billion)
  • our further competition process allows you to get the best supplier to provide you the best solution and outcome
  • the framework terms and conditions follows the Public Sector Contract format, and you have scope to tailor your call-off contract (depending on the complexity of your needs)
  • you own the intellectual property rights and source code for the bespoke development – so you can share and re-use these with other public sector buyers
  • our suppliers are mostly small and medium sized businesses that use an agile approach when designing your digital services

Products and suppliers

Digital Marketplace has the constantly updated list of the suppliers on this agreement.

Lot 1: Digital Outcomes


Lot 2: Digital Specialists


Lot 3: User Research Studios


Lot 4: User Research Participants


How to buy

You must run a two-stage further competition to find a suitable supplier. There is no option to direct award with this agreement.

You must place your needs (Invitation To Tender) on the Digital Marketplace. Then our suppliers will be able to apply for your needs.

The steps below are a basic guide to buying digital outcomes, digital specialists and participant services for user research. The buying process is different for user research studio services

To run a further competition for this agreement you will need to:

  1. prepare a draft of your needs
  2. get approval to buy what you need
  3. write and publish your needs on the Digital Marketplace – they will be publicly available
  4. answer supplier questions
  5. review and score ‘essential’ and ‘nice-to-have’ skills and experience to create your shortlist
  6. give feedback to suppliers who are not shortlisted
  7. invite shortlisted suppliers to the assessment stage
  8. evaluate written proposals and your chosen additional assessment methods to find the right supplier for your needs
  9. award a contract and give feedback to unsuccessful suppliers
  10. publish the contract on Contracts Finder and update your Digital Marketplace account

You can find details about the full process in the buyers guidance

You can find the order form in the document section below. It is also available in the core terms and framework schedules document on the legal documents webpage.