Digital Outcomes & Specialists 5


To help the public sector buy, design, build and deliver bespoke digital solutions and services using an agile approach. The agreement uses a two-stage further competition process (there is no direct award option).

The agreement will be split across 4 lots:

  • digital outcomes – finding a team to deliver a digital outcome
  • digital specialists – finding an individual to deliver a digital outcome
  • user research studios – finding a physical space in which to conduct user research
  • user research participants – finding users with the appropriate characteristics to test your service

This new agreement will replace RM1043.6 Digital Outcomes and Specialists 4 which is due to expire on Wednesday 30 June 2021. Note: any call-off contract entered into before the expiry date will still have a maximum duration of 2 years.

The new agreement will continue to be hosted on the Digital Marketplace and all suppliers interested in joining the agreement, whether an existing supplier or not, will be required to make a new application at the appropriate time.

The DOS 5 agreement will run for 12 months. However, the duration may be extended for any period up to a maximum of 12 months from the expiry of the initial term.

Any call-off contract placed under the agreement will have a maximum initial duration of 2 years; with an optional extension up to 25% of the initial contract period – equivalent to a maximum of 6 months.

Customer engagement

We had a DOS5 supplier briefing on Wednesday 30 September. This provided suppliers with insight into the provisional timetable, application process and proposed changes.
Take a look at the Q&A from this briefing.

You can register for future events or webinars on Eventbrite to find out how the current agreement works from both a supplier and buyer perspective. You will also have the opportunity to comment on proposed changes.

Any information from previous events will be published here.

Important links

Contract Notice in OJEU Contract Notice
Download tender documents Download


Activity Estimated dates
Publication of OJEU October 2020
Framework award January 2021