Debt Resolution Services 2
Updates
The tender for RM6366 Debt resolution services 2 (DRS2) will be published on find a tender (FTS) 22 August 2025. Read the timeline section at bottom of this page for more detailed information.
Summary
This closed framework, let under the Procurement Act 2023, gives central government and the wider public sector access to debt recovery solutions such as direct debt collection, enforcement services, process servers, data services and spend analytics and recovery services.
Description
This agreement has several lots that will give you Financial Conduct Authority (FCA) regulated access to debt collection agents for fair, ethical and sustainable recoveries. This includes:
- access to Enforcement Conduct Board approved enforcement services
- spend analytics and recoveries (SARS)
With specialist lots dedicated to:
- accounts payable
- telecoms review
- general ledger review
- utilities review
- specialist VAT review
This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans.
Benefits
- debt recovery solutions which are aligned with cross-government debt management strategy
- value for money
- high-quality services with support from CCS subject matter experts
- access a range of high-quality and highly capable suppliers who are committed to providing excellence
- access the best-in-class suppliers who we selected using in-depth market insights, based on fair and open competition
- a broad range of data solutions
- in-depth input from charity and third-sector debt partners to ensure fair treatment and help to identify vulnerable customers
Product types
FCA regulated debt collection agencies.Lot 2: Managed enforcement agency services
A managed service for enforcement.Lot 3: Process servers
The legal delivery of official legal documents.Lot 4: Data solutions
Full service data, reports, credit reference and affordability.Lot 5: Spend analysis and recovery services (SARS) – accounts payable review
Spend recovery from overpayments or unpaid credit notes.Lot 6: Spend analysis and recovery services (SARS) – contract compliance general review
Recover overpayment or under recovered balances.Lot 7: Spend analysis and recovery services (SARS) – utilities spend recovery review
Tariff analysis, climate change levy, distribution charges, analysis and recovery.Lot 8: Spend analysis and recovery services (SARS) – telecommunications spend recovery review
Identify overpaid, overcharged, made in error and analysis of call plans.Lot 9: Spend analysis and recovery services (SARS) – specialist VAT review
Overpaid VAT rates and exemption calculations.
Customer engagement
We will provide a survey link to gather feedback from current and potential customers on the existing framework and the proposed Debt Resolution Services 2 strategy.
Supplier engagement
This page on our website has some information under the ‘How To Supply’ tab
Find the slides, commentary content from the supplier engagement event held on 09/01/25 below:
DDebt Resolution Services 2 (DRS2) question and answer document
DRS2 market engagement slides January 25
DRS2 market engagement session commentary January 25
Important links
| Planned procurement notice | Read planned procurement notice |
| Preliminary market engagement notice | Read preliminary market engagement notice |
| Contract notice in find a tender (FTS) | Read contract notice |
| Tender documents | Read tender documents |
Timeline
The release date of the DRS2 invitation to tender (ITT) is 22nd August 2025.
| Activity | Estimated dates |
| Pre-market engagement | January 2025 |
| Finalisation of strategy and internal approvals | February 2025 |
| Drafting of procurement documentation | June 2025 |
| Publication of find a tender (FTS) notice | August 2025 |
| Framework Award | February 2026 |