Framework
Debt Resolution Services (RM6226)
Lot description
Provides access to two Managed Service Providers (MSP). Each MSP will manage a panel of Debt Collection Agencies (DCAs) who are FCA authorised and regulated. The DCAs offer desk based collection services, contacting your customers directly to arrange repayment of outstanding debts
The MSPs will use data to create debt recovery strategies based on customers' individual circumstances. They will then place the debt with the most appropriate DCA and will monitor their performance and adjust placements accordingly to maximise recovery rates.
The DCAs will work directly with your customers and ensure debt is collected sustainably and fairly. Including identification and ethical treatment of vulnerable consumers
