Back Office Software

Software as a Service (SaaS) solutions for back office applications, for deploying either in the cloud, on premise or hybrid. Available for all public sector organisations.


03/10/23: We have started developing our new Back Office Software 2 agreement.

30/09/22: The framework term has been extended by 18 months and will end on 5 April 2025. The call-off length has also increased to a maximum call of 10 years.


Buy new software requirements including SaaS, as well as support and maintenance and contract renewals for existing software. Available to all central government departments, arm’s length bodies, devolved administrations, the wider public sector and third sector organisations.

This agreement provides all back office functions including:

  • Enterprise Resource Planning (ERP): the ability to provide an integrated suite of business applications
  • Human Capital Management (HCM): a set of practices related to people resource management
  • finance
  • customer relationship management
  • procurement and sourcing portals
  • workflow technologies
  • content management
  • integration software

You can also buy additional services such as:

  • installation, implementation and configuration of software
  • consultancy rates for a range of services including application design, systems architecture, data migration and software development
  • service desk services
  • hosting services
  • data handing and validation
  • disaster recovery and back up services
  • solution review services

Read Framework schedule 1: specification for more details.

For complex and highly technical projects, we recommend you use RM6193 Software Design and Implementation Services. You can buy implementation, design and change management services from RM6193 through further competition only.

This agreement will run until 5 April 2025. Maximum call off length is up to 10 years. There is no minimum call off length.


  • wide range of back office software applications
  • for software deployed in cloud, on premise or hybrid systems
  • you can use Expression of Interest (EOI) to refine the list of suppliers you invite to further competition
  • flexible contract lengths of up to 10 years
  • provides coverage for sector – specific needs across all public sector customers
  • can buy support and maintenance as well as licences
  • direct access to major SaaS vendors as well as specialist SME software suppliers
  • uses the CCS public sector contract with social value considered on award to the framework in line with the PPN 06/20

Carbon Reduction

All suppliers for this agreement have committed to comply with the Procurement Policy Note 06/21: 'Taking account of Carbon Reduction Plans in the procurement of major government contracts' as required. If a supplier is required to publish a carbon reduction plan, you can find it on their individual supplier details page.

Products and suppliers

There are 29 suppliers on this agreement

Lot 1: Back Office Software


29 suppliers

How to buy

You can buy from this agreement using direct award and further competition. You can also use an Expression of Interest (EOI). This allows your organisation to go to suppliers with your needs to gauge their interest. You do not need to invite any suppliers to main tender who do not respond or decline their interest.

Direct award catalogue listings are available on the Government eMarketplace.

Sign up to the government eMarketplace.

There are two options of how to run your further competition:

  • run an Expression of Interest (EOI) followed by a further competition to those suppliers who have responded as interested in the opportunity
  • run a further competition to all suppliers

Before going out to the suppliers on the agreement we recommend that you take part in pre-market engagement.

Find out more about EOIs, suggested weightings, award evaluation and timescales in the ‘Document’ section below.

You can also use our eSourcing tool to run your further competition or direct award.

If this is your first time using our eSourcing tool, you will need to register an eSourcing account.

If you have already registered, sign in to your eSourcing account.

Read guidance on using our eSourcing tool.