Outsourced Contact Centre and Business Services


This agreement will provide business process services for UK central government departments and all other public sector bodies. 

The services will include:

  • contact centres
  • shared services
  • business process outsourcing. 

The agreement replaces the services provided under RM3815 Contact Centre Services but with additional shared services and business process outsourcing. 

We are exploring a single-lot, multi-supplier framework agreement and will determine this following feedback from the market.

In October and November 2019 we hosted several customer and supplier engagement sessions to help shape the framework. We want to continue our stakeholder engagement with further sessions scheduled for early 2020.

Get in touch if you would like to provide feedback.

Important links

Prior Information Notice (PIN) Read PIN
Contract Notice in OJEU Not available yet
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