Business Process Services


This agreement will provide business process services for UK central government departments and all other public sector bodies. 

The services will include:

  • contact centres
  • shared services
  • business process outsourcing. 

The agreement replaces the services provided under RM3815 Contact Centre Services but with additional shared services and business process outsourcing. 

We are exploring a single-lot, multi-supplier framework agreement and will determine this following feedback from the market.

Customer and supplier engagement

We would like to hear from customers and suppliers to help us shape the framework.

We’ll be hosting a number of engagement sessions in October/ November 2019. Full details will be contained in the PIN which will be available soon.

If you would like to provide feedback, please get in touch at

Important links

Prior Information Notice (PIN) Not available yet
Contract Notice in OJEU Not available yet
Download tender documents Not available yet