This is a single-supplier agreement for a range of learning and development services, delivered as an end-to-end managed learning service, or as discrete components. It is available for central government and the wider public sector.
The agreement enables a full managed service of the entire learning and development function, a single element of learning (such as sourcing), or a bespoke solution tailored to complement in-house resources. It is based on a catalogue of commonly required public sector courses which will be expanded through the life of the framework.
In addition to providing learning products from its own organisation, the supplier provides access to other best-in-class suppliers and training resources through subcontracting relationships and an open market competitive process.
The agreement has rigorous performance-management aspects, including strategic supplier management, customer satisfaction surveys, and collection and analysis of monthly management information and audits.
This framework has 4 separate tiers as well as an ’Additional Services’ function as part of the services on offer. The services are:
- Tier 1 – a catalogue of courses
- Tier 2 – a sourcing service
- Tier 3 – Administration and Support
- Tier 4 – Contract Management Services
- Additional Services – for Training needs analysis and all training consultancy support functions
Further details can be found in the customer guidance documents in the Documents section below.