Front Office Counters Service (FOCS)

Access a range of front office counter services at post office outlets throughout the UK on behalf of central government. This will give the general public access to services such as passport applications and driving licence submissions and renewals.

Description

Central government customers can access this agreement when there is a need for face to face help which can involve:

  • completing or verifying paper-based documents such as passport applications and driving licences
  • using a post office’s tablet device to complete online forms
  • other related services that need to use the network of post office branches

Current services available include but are not limited to:

  • digitally applying for a passport using a post office tablet device 
    • 1150 post office branches in the UK currently offer this service
  • the checking of paper passport application forms and the submission of supporting documents 
    • 2300 post office branches in the UK currently offer this service
  • digitally renewing or applying for a driving licence using a post office tablet device 
    • 1150 post office branches in the UK currently offer this service
  • applying for and renewing car tax, statutory off-road notification (SORN) and international driving permits
    • 5500 post office branches in the UK currently offer this service
  • applying for security industry authority (SIA) licences 
    • 1150 post office branches in the UK currently offer this service
  • secure collection of biometric residence permits from select post office branches: a biometric residence permit is an ID card that contains:
    • biographic details such as name, birthdate and place of birth
    • biometric information such as facial image and fingerprints
    • the holders immigration status and their entitlements while they remain in the UK
    • 200 post office branches in the UK currently offer this service
  • transport for London (TfL) services such as buying or topping up oyster cards 
    • 400 post office branches in the UK currently offer this service

Benefits

  • giving the public access to face-to-face services with a network of up to 11,500 branches across the UK 
  • increased social value by reaching out to communities across the UK
  • inclusive access to government services that meets the needs of all customers, regardless of their personal circumstances
    • this is based on the specific access criteria needs of the product

Products and suppliers

There are 1 suppliers on this agreement

Lot 1: Front Office Counters Service (FOCS)

Expires:

1 suppliers

How to buy

You can buy from this single supplier agreement by direct award using the call off order form. You should complete and return the form to Laura Plunkett.

If you have any questions you can send them to our customer service centre.

Documents