Guidance on how to find temporary accommodation during the coronavirus pandemic.

Published 3 April 2020

Last updated 6 April 2020

In response to COVID-19, NHS England, NHS Improvement and Crown Commercial Service, supported by Calder Conferences and Corporate Travel Management Limited (CTM), have developed a process for NHS staff, key workers and other impacted communities to access secure accommodation at hotels and other accommodation venues.

If you need accommodation of less than 9 bedrooms:

  1. telephone: 01274 726424
  2. select ‘Hotel team’
  3. select ‘Option 1’

Or you can send details about what you need by email to

If you need accommodation for more than 9 bedrooms:

Send details about what you need by email to 

If you need to make a group booking for the same day a request is made

  1. telephone 01274 726424 
  2. select ‘Groups’ 
  3. select ‘Option 4. 

If you need a large scale/block booking or exclusive use of a hotel or other venue:

  1. telephone 0113 397 9432
  2. select option 1 

Or you can send details about what you need by email to

If you are not sure which service suits your needs best, please contact either CTM or Calder using their details above and your request will be directed to the right team.

Please note that this is an OJEU compliant, but not mandated, process and organisations and users can continue to use their contracted travel provider.