Simon Tse, CEO of Crown Commercial Service, writes to customers at the end of 2020

Dear customers

As we approach the end of an extraordinary year, I wanted to take a minute to reflect on the challenges we have all faced and set out some of our plans for 2021 that will further improve our offer and ensure that we create even more value for you, our customers.

Like many public sector organisations, CCS has had to change and adapt to the unique circumstances of 2020. We’ve been involved in some of the most intense and important public procurement activity in recent years, including supporting the Government’s response to COVID-19 and facilitating the transition to a future system of public procurement outside the European Union. I am proud to say that we have done all of that while helping to deliver a billion pounds of commercial benefits for our customers across the public sector. 

While our face to face contact has necessarily been limited since March, it has been great to see so many of our colleagues in central government and the wider public sector joining us virtually. 

We know 2021 will bring its own challenges and opportunities. The Government has a clear policy agenda in place including around how we level the playing field for small and medium-sized enterprises who want to supply to the public sector, and how we strengthen social value, modern slavery and sustainability in our solutions.

You will be hearing a great deal from CCS on how we will support the Government’s ambitions around Carbon Net Zero and what it means for your estates, energy, and infrastructure. You can read more about that on the Crown Commercial Service website now

There is so much more to come, and as we look forward to better times next year I wanted to assure you that we remain committed to supporting your procurement needs at every step of the journey. 

For now, please accept the very best of wishes from myself and all of us at the Crown Commercial Service.

Simon Tse

Chief Executive Officer

Crown Commercial Service

Christmas opening hours

  • Our Customer Service Centre remains open from Monday to Friday, 9 – 5 over the festive period except for Bank Holidays when we will be closed
  • Telephone: 0345 410 2222

Email: info@crowncommercial.gov.uk