Webinar: Myth busting AI in the language services sector

About this event

To Artificial Intelligence (AI) or not to AI? Informed choices for responsible adoption

Join Word360 for a practical session exploring how informed decision-making enables the
responsible use of AI in public sector language services—enhancing user experience while
driving operational efficiency.

With the NHS 10-year plan, Levelling Up white paper and Defence Command paper all
prioritising digital transformation and improved service delivery, AI is often positioned as a
disruptor. This session reframes the conversation, demonstrating how AI can complement—not replace—human interpreters to improve accessibility, availability and communication outcomes.

Drawing on Wordskii AI implementations across the NHS and wider public sector, we will share case studies illustrating secure deployment within robust governance frameworks, ensuring GDPR compliance, data protection and public trust.

Key takeaways:

• how AI can deliver efficiencies without compromising quality
• why informed choice—using the right tool at the right time—matters
• how to embed AI within secure, compliant governance structures
• evidence of impact on experience, efficiency and equity of access