When we say ‘tone of voice’, we’re talking about the language we use to describe our services, express our values and explain how we do things differently. Our tone of voice expresses our brand personality.
As a brand we are:
Knowledgeable
This should come across as confident, evidence-based, and solution-oriented.
Reassuring
This should come across as empathetic, approachable, and supportive.
Inspiring
Human, positive, and forward-looking.
Plain language
It is important we use our brand tone of voice in all our communications and that we are using the right words at the right times.
We should always aim to use plain language and ensure we check our communications and take note of any words to watch or words not to use.