Global Travel, Accommodation and Venue Management Services

Summary 

Gives central government and wider public sector organisations access to global travel and venue management services. This includes air, rail and accommodation booking, crisis response and civilian support programmes.

Description

 Provides a single  solution for  public sector travel needs. It will replace the existing RM6342 agreement. There will be a short overlap period, as the current agreement will expire after this new agreement launches. 

RM6408 will run for an initial term of 3 years with an option to extend for 1 year.

The agreement covers 2 main areas:

  • business travel: travel and venue services for public sector employees
  • civilian programmes: support for citizens, refugees, or vulnerable groups under the care of a public sector organisation, such as asylum seekers or rough sleepers

Services are split into specialist lots. This allows expert suppliers, such as regional operators and specialist accommodation providers, to bid directly. 

This enables small and medium-sized enterprises (SMEs) to participate in this agreement and gives customers more choice.

The agreement includes:

  • booking of air, rail, ferry and coach travel (UK and overseas)
  • accommodation and venue find services
  • transportation including but not limited to vehicle hire (without a driver), the booking of both pre-booked and ad-hoc taxis, chauffeured cars, mini-buses, coaches, including for usage as non- emergency patient transport services (NEPTS) with driver
  • Virtual, digital meeting and hybrid, conference and events solutions including group accommodation and equipment
  • crisis response services, including emergency evacuation and repatriation
  • civilian programme support services including security and welfare
  • business travel ancillary services such as passport, visa and currency services
  • travel safety and risk management solutions such as 24-hour medical assistance and tracking
  • UK or overseas points of sale choices (point of sale refers to the country where you book and pay for travel)

Benefits

  • more opportunities for SME suppliers through a simplified lot structure
  • flexible booking options, allowing customers to choose between an online booking tool or a fully  managed service
  • specialist lots for ground transportation and crisis response, allowing faster access to expert providers
  • access to all types of ground transportation including:
    • vehicle hire (without a driver)  
    • taxi services (ad-hoc or pre-book) 
    • chauffeured cars 
    • mini-buses and coaches
    • non- emergency patient transport services (NEPTS) with driver
  • face to face virtual, digital and hybrid venue/ meeting options
  • chartering or wet leasing of aircraft, helicopters, vessels, rail and ferry services
  • UK and overseas points of sale options, allowing travel to be booked and paid for wherever travellers are located
  • tiered volume discounts that reduce fees for all customers as total spend on the agreement increases
  • award without competition or award with competition options
  • a price match guarantee to ensure customers obtain the best available market rate
  • our negotiated programmes for air, accommodation and rail to offer best market pricing
  • access to 24/7 traveller and programme support 
  • “Our  preferred venue standard terms and conditions” providing better cancellation terms and other discounts or value-added services
  • CO2 emissions reports through online booking tools
  • support for carbon net zero goals through mandatory carbon reduction plans and CO2 reporting at the point of booking

Product types 

Lot 1: UK and overseas point of sale business travel and accommodation

  • includes global travel management services for bookings made within the UK and overseas (UK and Overseas point of sale)

Lot 2: UK-booked business travel and accommodation

  • includes booking services for customers whose travel and accommodation requirements are booked from within the UK (UK point of sale)

Lot 3: Venue find and supporting services for meetings, conferences and events

  • includes services to  find and book venues for meetings, conferences and events  plus ancillary support services

Lot 4a: Accommodation and venues for civilian programmes 

  • includes specialist accommodation and wraparound services (such as security and welfare) for vulnerable groups like asylum seekers and rough sleepers

Lot 4b: Charter flights for business travel and crisis response 

  • includes chartering of aircraft for business travel needs or emergency response situations

Lot 5: Coach and taxi booking solutions

  • includes ground transportation services such as ad-hoc taxis, coaches and rail replacement services

Lot 6: Online travel agent services (OTAs) for self-serve travel 

  • includes a digital-first “spot market” route for simple, self-serve travel requirements

Customer engagement

We are planning a series of webinars, round table discussions and forums to help shape the final agreement. 

These sessions will focus on how the new lot structure will work in practice and how it will support the needs of different sectors. 

From February 2026, we will present to sector-specific customer forums to help organisations prepare for the transition from the current RM6342 agreement. 

We are also planning detailed sessions with different sectors, including defence, health and infrastructure, to confirm that our specifications meet operational needs.

We will share more details and dates soon. Check this page regularly for the latest updates.

Supplier engagement

We will  actively engage with the market to refine the agreement structure and make sure it supports a wide range of suppliers. 

Our engagement activities will continue until April 2026.

We plan on  gathering feedback through surveys and consultation sessions to identify  barriers for SMEs. We will focus on making sure the new specialist lots are commercially viable and accessible.

We will share more details and dates soon. Check this page regularly for the latest updates

Important links

Pipeline notice Read pipeline notice
Preliminary market engagement notice Read preliminary market engagement notice
Planned procurement notice Not available yet
Contract notice in Find a Tender (FTS) Not available yet
Tender documents Not available yet

 

Timeline

Activity Estimated dates
Pre-market engagement January 2026 to June 2026
Drafting of procurement documentation June 2026 to October 2026
Publication of find a tender (FTS) notice October 2026
Framework award April 2027