Courier, Distribution, Storage and Specialist Solutions

Access a range of courier services along with storage, distribution and kitting solutions under one agreement. Services include UK and international storage and transportation and specialist collection and delivery services.

Agreement number: RM6354

Start date: 05/02/2026

End date: 04/02/2030

Regulation: PA2023

Agreement type: Closed Framework

Available for: Central government Charities Education Health Local authority Blue light (police, fire, ambulance, search and rescue) Devolved administrations

Contents

At a glance

Description

This agreement replaces RM6171 Courier and Specialist Movements and RM6282 Storage, Distribution, Kitting and Associated Services.

 Services  include, but are not limited to:

• international air charter and freight services (transporting items by aircraft)
• international rail freight services (transporting items by rail)
• international sea freight services (transporting items by sea)
• storage, fulfilment, transport and distribution within the UK and international destinations
• collection and delivery of packets, parcels and documents
• collection and delivery of specialist items such as medical samples, specimens and pharmaceuticals
• collection and disposals of firearms,weapons and ammunition
• recycling and disposal services
• asset recovery and auctioning of assets which are no longer required

 There are 19 lots in this  agreement. . For more information about the services each lot can provide, read the ‘products and services’ section.

 It will run for 4 years with no extensions and will expire on 4 February  2030.

Benefits

• uses the new PA23 Public Sector Contract
  • this is a shorter and simpler standard template for contracting common goods and services
  • it includes industry standard terms for specific markets

• 23 suppliers are small and medium sized enterprises (SMEs)
• complies with Taking account of Carbon Reduction Plans in the procurement of major government contracts (PPN006)
• all framework suppliers are required to have a carbon reduction plan (CRP) in place
• as part of the tender process we evaluated social value (PPN 002)
• the suppliers have and cyber essentials plus accreditation or an equivalent
  • suppliers will also hold additional accreditation if relevant to the lot that they supply services for

Carbon Reduction

All suppliers have committed to comply with Procurement Policy Note 006, 'Taking account of Carbon Reduction Plans in the procurement of major government contracts' as required. If a supplier is required to publish a carbon reduction plan, you can find it on their individual supplier details page.

How to buy

You can buy from this agreement using an award without competition or using a competitive procedure.

 Before using this agreement, you should read the:

• customer guidance
• frequently asked questions
• Framework schedule 7: call-off award procedure

 Check your organisation’s internal processes and controls before engaging with suppliers. This is to make sure you are following your organisation’s standard operating procedures and choosing the best route to market for your needs.

 Before running an award without competition or a competitive procedure, you will need to complete:

• Framework schedule 6: call-off order form and call-off schedules
• call -off schedules
• joint schedules

You can access pricing information by emailing our team. You will need to quote ‘RM6354’ in the subject line of your email and state which lot(s) you need the pricing for.

 For access to pricing for lot 3a, 3b 3c, 3d and 3e  complete the access agreement. Email our team once the access agreement has been completed. 

 Competitive Procedure

Most of the time you will need to run a competitive procedure to ensure you receive the best value for money.

 You must undertake a further competition if you want to:

• allow suppliers to develop proposals or a solution that meets a specific need
• amend or refine the terms of the call-off contract to reflect your needs (any changes will still need to follow the procurement regulations)

 To award a call-off agreement through a competitive procedure you should:

1. Define a clear specification of requirements.
2. To establish which lot fits your needs, read and analyse the agreement specification.
3. Invite all suppliers to quote for your services. You can do this in writing using email or through an eSourcing portal. 

• • you can find contact details for all suppliers in the products and services section

4. Give suppliers the opportunity to ask questions about your need during the clarification period, this will help them to provide a more accurate quote.
5. Set a tender submission timescale. Take into account the complexity of the services you are asking for.
6. Evaluate the supplier responses in line with your pre-defined award criteria. 
7. Keep all responses confidential until the end of the evaluation period.
8. Award your call-off agreement. Notify the successful and unsuccessful suppliers in writing by email or through an eSourcing portal and sign Framework schedule 6:order form template and call-off schedules.
9. Publish your contract award on Find Tender.

Award Without Competition

Award without competition  should only be used when you:

• are certain that only one supplier can meet your needs
• can clearly establish which supplier can meet your needs based on quality and price

 If you choose this option you must accept the maximum commercial agreement rates. You will not be able to add any additional terms or conditions to the public sector contract, for example a joint schedule.

To award a call-off agreement through award without completion you should:

1. Clearly define your requirements.
2. To establish which lot fits your needs, read and analyse the framework specification.
3. Contact the suppliers on the lot to determine if they can meet your needs. Supplier contact details can be found in the products and services section.
4. Establish your award criteria using Framework schedule 7 :call-off award procedure.
5. Award your contract by signing Framework schedule 6:order form template and call-off schedules.
6. Publish your contract award on Find Tender.

To ensure value for money throughout the life of the contract, you should also consider using:

• Joint schedule 11: continuous improvement
• Call-off schedule 16: benchmarking

Products and suppliers

• Lot 1a International Storage:
  This lot provides a range of services for secure storage and fulfilment in international locations. Services include but are not limited to:

  • inbound warehousing processes
  • warehouse storage
  • fulfilment services, order consolidation, merge in transit
  • packaging and goods/material handling equipment
  • stock control
  • inventory and asset management systems (including asset traceability)
  • customs services and clearance, this includes preparing documents to allow items to be imported and exported to and from the UK

  Expires: 04/02/2030

  No suppliers

• Lot 1b Air Freight and Air Charter Services:
  This lot provides a range of services for managing the transportation of goods to and from international locations using air freight and air charter services. Services include but are not limited to:

  • charter booking services
  • air freight management
  • airport ground handling services for items arriving into international destinations and into the UK, such as loading and unloading cargo items
  • customs services and clearance, this includes preparing documents to allow items to be imported and exported to and from the UK

  Expires: 04/02/2030

  3 suppliers

• Lot 1c Rail Freight:
  This lot provides a range of services to help you transport goods by rail to and from international destinations. Services include but are not limited to:

  • managing and booking rail freight transportation
  • customs services and clearance, this includes preparing documents to allow items to be imported and exported to and from the UK
  • shipping container movement and management
  • onward transportation of items

  Expires: 04/02/2030

  No suppliers

• Lot 1d Road Freight:
  This lot provides a range of services to transport goods by road to and from international destinations. Services include but are not limited to:

  • managing road freight services
  • providing specialist vehicles such as temperature controlled or vehicles capable of transporting bulky items
  • customs services and clearance, this includes preparing documents to allow items to be imported or exported to and from the UK
  • onward transportation of items

  Expires: 04/02/2030

  No suppliers

• Lot 1e Sea Freight:
  This lot provides a range of services for transporting by sea to and from international destinations. Services include but are not limited to:

  • managing and booking freight services
  • container management and transportation
  • customs services and clearance, this includes preparing documents to allow items to be imported or exported to and from the UK
  • onward transportation of items

  Expires: 04/02/2030

  2 suppliers

• Lot 1f Managed Service for International Storage and Transportation:
  This lot provides a full suite of services for the international storage and onward transportation of items either to the UK or to other international destinations. Services include but are not limited to:

  • inbound warehousing processes
  • warehouse storage
  • fulfilment services, order consolidation, merge in transit
  • packaging and goods/material handling equipment
  • stock control
  • inventory and asset management systems (including asset traceability)
  • onward transportation which may be via sea, rail, road, air or sea
  • customs services and clearance this includes preparing documents to allow items to be imported or exported to and from the UK

  Expires: 04/02/2030

  No suppliers

• Lot 2a Storage Solutions:
  This lot provides a range of storage solutions and related services within the UK. Services include but are not limited to:

  • inventory and asset management systems (including asset tracking)
  • inbound warehousing processes
  • warehouse storage
  • fulfilment services and order consolidation, for example picking and packaging items ready for dispatch
  • packaging of items and material handling equipment to enable the dispatch
  • stock control

  Expires: 04/02/2030

  6 suppliers

• Lot 2b Kitting, Fulfilment and Asset Management:
  This lot provides a range of fulfilment and kitting solutions and services within the UK. Services include but are not limited to:

  • asset tracking
  • picking and packaging of products
  • unpacking received products into individual cases
  • preparing items for dispatch according to buyer needs

  Expires: 04/02/2030

  7 suppliers

• Lot 2c Transportation and Distribution:
  This lot will provide a range of services for the transportation and distribution of items within the UK such as:

  • pallets
  • individual boxes
  • containers
  • medical equipment
  • large bulky items

  Expires: 04/02/2030

  6 suppliers

• Lot 2d Managed Service for Storage and Distribution:
  This lot will provide a range of services for the storage and distribution in the UK. Services include but are not limited to:

  • inbound warehousing processes
  • warehouse storage
  • fulfilment services, order consolidation, merge in transit
  • packaging and goods/material handling equipment
  • stock control
  • inventory and asset management systems (including asset traceability)
  • onward transportation

  Expires: 04/02/2030

  3 suppliers

• Lot 2e Storage & Distribution: Vaccines, Pharmaceuticals & Associated Medical Products:
  This lot will provide a range of services for the storage and distribution of vaccines and pharmaceuticals and associated products in the UK. Services include but are not limited to:

  • inbound warehousing processes
  • warehouse storage
  • temperature controlled and refrigerated storage
  • fulfilment services, order consolidation, merge in transit
  • packaging and goods/material handling equipment
  • stock control
  • inventory and asset management systems (including asset traceability)
  • onward transportation including temperature controlled or dual zone vehicles

  Expires: 04/02/2030

  No suppliers

• Lot 3a Collection and Delivery Services:
  This lot is for overnight, economy and same day collection and delivery services within the UK and items include but are not limited to:

  • documents
  • parcels
  • pallets
  • bulk movements

  Expires: 04/02/2030

  11 suppliers

• Lot 3b Secure Services:
  This lot is for the secure same day and overnight collection and delivery services within the UK, where suppliers provide additional insurances and double manned vehicles for high value secure items. Items include but are not limited to:

  • documents
  • IT equipment
  • Art work
  • museum artefacts
  • mobile phones
  • parcels
  • pallets
  • bulk movement

  Expires: 04/02/2030

  10 suppliers

• Lot 3c Secure Collection and Delivery of Examination, Test Papers and Materials:
  This lot is for the secure distribution of exam papers and associated materials to test centres, awarding organisations and examiners in the UK via same day and overnight services.

  Expires: 04/02/2030

  6 suppliers

• Lot 3d Managed Service for Specialist Movements:
  This lot provides a full suite of services for the collection and delivery of specialist items, which includes samples, specimens and biological substances via same day and overnight services which may include but is not limited to:

  • pathogens
  • infectious and non-infectious substances
  • controlled drugs
  • pharmaceuticals
  • associated medical equipment and documents
  • compressed gases

  Expires: 04/02/2030

  8 suppliers

• Lot 3e International Courier Services:
  This lot is for the secure collection and delivery of packages and parcels to international destinations including customs clearance.

  Expires: 04/02/2030

  4 suppliers

• Lot 4a Transportation and Disposal of Firearms, Weapons and Explosives (Class 1):
  This lot is a a fully managed service for the secure collection, delivery and disposal of:

  • firearms (sections 1,2 and 5)
  • explosives (UN Class 1)
  • CS spray
  • PAVA spray
  • weapons

  Expires: 04/02/2030

  2 suppliers

• Lot 4b Managed Service for Recycling and Disposal:
  This lot provides a range of services for the recycling and disposal of items which may include incineration, resale, donation and auctioning. Items may include, but are not limited to:

  • medical equipment
  • packaging
  • PPE
  • IT equipment

  Expires: 04/02/2030

  5 suppliers

• Lot 4c Managed Service for Asset Recovery:
  A fully managed service for the transportation, resale or disposal of any item or asset including:

  • high value items
  • electrical equipment
  • office equipment and machinery
  • vehicles

  This also includes anything confiscated or seized under a forfeiture order Proceeds of Crime Act (POCA).

  Expires: 04/02/2030

  5 suppliers

Documents

Each section below has the links to the documents, what they are for, when to use them and if you need to enter any information into them.

You might not need all the contractual documents to buy the products or services from this agreement.

Buyer guides

Before buying from this agreement you should read the buyer guide and how to use contractual documents.

The buyer guide will help you understand how the agreement works and what you can or can’t use the agreement for.

This section might also include further guides or lists you will need to look at and make selections from, as well as previous webinar slides and Q&A scripts from sessions with buyers and suppliers.

RM6354 Buyer guide v1

Core terms and conditions

The core terms form part of the framework and call-off contracts and must be used on every contract. They cannot be changed.

The core terms are CCS’s standard commercial terms. They govern the supplier’s relationship with CCS and every customer who has a call-off contract.

RM6354 General terms v1.0

 

Call-off order form

When a customer decides to buy from a supplier, they’ll complete an order form with important information about the call-off contract.

Customers can change any of their chosen schedules by adding special terms in the call-off order form.

A completed order form will contain:

• what will be supplied
• how it will be supplied
• how much it will cost
• contact details for suppliers and customers
• a list of all the call-off and joint schedules

The call-off contract will be created when both parties either agree to:

• sign a completed order form
• create a binding electronic purchase order which includes the information in the order form

RM6354 Framework Schedule 6 – Order Form Template and Call-Off Schedules v1.0 PA

Joint schedules

RM3654 Joint schedule 2: variation form v1.0 Essential

If you use this document, you must complete the relevant sections

Explains the format for formally documenting any contract changes you may need. throughout the life time of your call-off contract.

RM6354 Joint schedule 1: definitions v1.0 Essential

Read only

This defines significant words and phrases used in the core terms and template schedules. You will need to add any new definitions specifically needed for your contract, and add them as special terms in your call-off order form.

RM6354 Joint schedule 3: insurance requirements v1.0 Essential

Read only

An essential schedule that captures the supplier’s basic obligations for any insurances needed at the framework level, and mandating that the supplier must give you any additional insurances that you specify in your order form.

RM6354 Joint schedule 4: commercially sensitive information v1.0 Essential

If you use this document, you must complete the relevant sections

This core schedule you should ask your supplier to tell you if any of the information they provided is commercially sensitive such that they would not want it disclosed in response to a Freedom of Information (FOI) request. Their response will provide the content for this schedule but it is your decision if the relevant information would be withheld if a relevant FOI request was received.

RM6354 Joint schedule 5: sustainability v2.0 Essential

Read only

This is a core schedule that sets out basic corporate social responsibility (CSR) or social value requirements that apply to all suppliers in the agreement. You may have your own CSR or social value requirements to include in your contract and, where you have specified that as part of a competition, these must be satisfied.

RM6354 Joint schedule 6: key subcontractors v1.0 Optional

Read only

You only need this document if the supplier uses one or more key-subcontractors to fulfil its obligations under your contract.

RM6354 Joint schedule 7: financial difficulties v1.0 Optional

Read only

If a supplier has any financial difficulty when you use your call-off you will need to use this schedule to monitor their financial standing and any consequences of changes to this.

RM6354 Joint schedule 8: guarantee v1.0 Essential

If you use this document, you must complete the relevant sections

You can use this schedule when you want assurance provided by a third party guarantor that the supplier’s obligations will be met, because you are concerned about the financial status of your supplier.

RM6354 Joint schedule 9: rectification plan v1.0 Essential

If you use this document, you must complete the relevant sections

This explains the format for any rectification plan that your supplier may have to provide in the event that you experience a supplier default in your Call-Off Contract

RM6354 Joint schedule 10: processing data v1.0 Essential

If you use this document, you must complete the relevant sections

This schedule addresses the processing of any personal data associated with the performance of your contract. Normally, in terms of data protection rules:
• the customer will be the controller, specifying the purpose and means of processing personal data
• the supplier will be the processor, carrying out such processing under the instructions of the controller

In these circumstances you will need to clearly set out what personal data you are authorising the supplier to process, by using the data processing template available in this document.

In certain circumstances the customer and the supplier may decide that they have a joint controller relationship in respect of the processing of certain personal data in relation to an order contract. Where this is the case Annex 2 of the schedule must be used, and the data must be written in the data processing template.

Finally, there may be circumstances under which, for certain personal data, the supplier will maintain that they will be the controller without the customer being either a joint controller or processor. In this instance this should also be written in the data processing template.

RM6354 Joint schedule 11: continuous improvement 1.0 Essential

Read only

This core schedule explains the Supplier obligations with regard to identifying and pursuing opportunities for continuous improvement during your call-off contract.

Call-off schedules

Call-off schedules are used when suppliers sell their goods or services to customers.

You can choose which schedules to include and whether to edit these template schedules when they form a call-off contract.

RM6354 Call-off schedule 1: intellectual property rights v1.0 Essential

Read only

This schedule sets out the IPR options available to you under your a call-off contract.

RM6354 Call-off schedule 2: staff transfer v1.0 Essential

If you use this document, you must complete the relevant sections

To ensure that appropriate provisions are included to deal with staff transfer on both entry and exit of the call-off contract.

RM6354 Call-off schedule 4: call-off tender v1.0 Optional

If you use this document, you must complete the relevant sections

Add the supplier’s bid into this document, including anything additional they offered that you would like included in the contract.

RM6354 Call-off schedule 5: pricing details v1.0 Optional

If you use this document, you must complete the relevant sections

This schedule should be used to show more detailed pricing information as well as the pricing in the order form.

RM6354 Call-off schedule 6: ICT services v1.0 Optional

Read only

Additional provisions necessary to facilitate the provision of ICT Services which are part of the deliverables of the call-off contract.

RM6354 Call-off schedule 7: key supplier staff v1.0 Optional

If you use this document, you must complete the relevant sections

This schedule makes sure that any key staff identified from the supplier will fill the key roles throughout the contract, and states what the supplier will do if any of the key staff are unavailable for a specified period of time.

RM6354 Call-off schedule 8: business continuity and disaster recovery v1.0 Essential

You must complete the relevant sections in this document

What the supplier must do to make sure the call-off contract can still be delivered even if there’s an unexpected event. Use if call-off contracts will be critical for the customer’s organisation, or if it would be difficult to replace the supplier if things go wrong.

RM6354 Call-off schedule 9A security: short form v1.0 Optional

If you use this document, you must complete the relevant sections

What the supplier must do to make sure that customer data and deliverables are kept secure.

RM6354 Call-off schedule 9B security: consultancy v1.0 Optional

If you use this document, you must complete the relevant sections

What the supplier must do to make sure that customer data and deliverables are kept secure.

RM6354 Call-off schedule 9D security: supplier-led assurance v1.0 Optional

If you use this document, you must complete the relevant sections

What the supplier must do to make sure that customer data and deliverables are kept secure.

RM6354 Call-off schedule 9E security: buyer-led assurance v1.0 Optional

If you use this document, you must complete the relevant sections

What the supplier must do to make sure that customer data and deliverables are kept secure.

RM6354 Call-off schedule 10: exit management v1.0 Essential

If you use this document, you must complete the relevant sections

What the supplier needs to do at the end of a call-off contract to help the customer continue to deliver public services.

RM6354 Call-off schedule 11: installation works v1.0 Optional

Read only

What the supplier needs to do at the end of a call-off contract to help the customer continue to deliver public services.

RM6354 Call-off schedule 12: clustering v1.0 Optional

If you use this document, you must complete the relevant sections

You can use this schedule if other customers (contracting authorities) want to join with you to buy using a single call-off, instead of lots of individual call-off contracts.

RM6354 Call-off schedule 13: implementation plan and testing v1.0 Optional

If you use this document, you must complete the relevant sections

The agreed plan for when the services will be delivered and tested to ensure they meet your needs.

RM6354 Call-off schedule 14: performance levels v1.0 Optional

If you use this document, you must complete the relevant sections

The standards of service required by the customer and what happens when these are not met.

RM6354 Call-off schedule 15: call-off contract management v1.0 Optional

If you use this document, you must complete the relevant sections

How supplier and customer should work together on the call-off contract. We recommend using this document if you need to collaborate with the supplier to monitor and manage the call-off contract.

RM6354 Call-off schedule 16: benchmarking v1.0 Optional

Read only

A process for comparing the value of the supplier against other providers in the market. We recommend you use this document if you need to benchmark the pricing to make sure you receive good market value over the life of the contract.

RM6354 Call-off schedule 17: MOD terms v1.0 Optional

Read only

For Ministry Of Defence (MOD) customers only and any additional terms needed by the MOD.

RM6354 Call-off schedule 18: background checks v1.0 Optional

Read only

This schedule is used when supplier staff must be vetted for any relevant convictions before working on the contract.

RM6354 Call-off schedule 19: Scottish Law v1.0 Optional

Read only

Switches the interpretation of the call-off contract to Scottish law.

RM6354 Call-off schedule 20: specification v1.0 Optional

If you use this document, you must complete the relevant sections

More information about your specification from the order form.

RM6354 Call-off schedule 21: Northern Ireland Law v1.0 Optional

Read only

Switches the interpretation of the call-off contract to Northern Ireland law.

RM6354 Call-off schedule 23: HMRC terms v1.0 Optional

Read only

For HMRC customers only. Any additional terms needed by HMRC.

RM6354 Call-off schedule 24: corporate resolution planning v1.0 Essential

Read only

To ensure transparency, fairness, non-discrimination and equal treatment in relation to the buyer’s procurement process.

RM6354 Call-off schedule 25: additional sustainability requirements v1.0 Optional

If you use this document, you must complete the relevant sections

This schedule is used where you require the Supplier to demonstrate sustainability measures

RM6354 Call-off schedule 26: carbon reduction v1.0 Optional

Read only

Use this schedule if your call-off contract is under lot 1a or lot 1f.

RM6354 Call-off schedule 27: international warehousing v1.0 Optional

Read only

Use this schedule if you call-off contract is under lot 1b or lot 1f.

RM6354 Call-off Schedule 28: air freight and air charter services v1.0 Optional

Read only

Use this schedule if you call-off contract is under lot 1c or 1f.

RM6354 Call-off schedule 29: rail freight 1.0 Optional

Read only

Use this schedule if you call-off contract is under lot 1d or 1f.

RM6354 Call-off schedule 30: road freight 1.0 Optional

Read only

Use this schedule if you call-off contract is under lot 1e or 1f.

RM6354 Call-off schedule 31: sea freight 1.0 Optional

Read only

Use this schedule if you call-off contract is under lot 1e or 1f.

RM6354 Call-off schedule 32: storage 1.0 Optional

Read only

Use this schedule if you call-off contract is under lot 2a, 2d or 2e.

RM6354 Call-off schedule 33: kitting and fulfilment v1.0 Optional

Read only

Use this schedule if you call-off contract is under lot 2a, 2d or 2e.

RM6354 Call-off schedule 34: transport and distribution 1.0 Optional

Read only

Use this schedule if you call-off contract is under lot 2a, 2d or 2e.

Framework schedules

Framework schedules are used by CCS to set up the agreement with suppliers.

Framework schedule 1: specification annex 1 v1.0 Essential

Read only

What we expect the supplier to provide to customers for lots 1a to 1f.

Framework schedule 1: specification annex 2 v2.0 Essential

Read only

What we expect the supplier to provide to customers for lots 2a to 2e.

Framework schedule 1: specification annex 3 v1.0 Essential

Read only

What we expect the supplier to provide to customers for lots 3a to 3e.

Framework schedule 1: specification annex 4 v1.0 Essential

Read only

What we expect the supplier to provide to customers for lots 4a to 4c.

Framework schedule 1: specification v2.0 Essential

Read only

What we expect the supplier to provide to customers for all lots.

Framework schedule 3: framework prices v3.1 Essential

Read only

Maximum rates the supplier can charge for services under the framework contract.

Framework schedule 6: order form template and call-off schedules v1.0 Essential

If you use this document, you must complete the relevant sections

You need to populate this for your call-off contract.

Framework schedule 7: call-off award procedure v1.0 Optional

Read only

The process a customer must follow to award a call-off contract, which needs to be clearly stated in your award with competition documents.

Framework schedule 9: cyber essentials scheme Optional

Read only

What the supplier has to do to to maintain cyber security accreditation.

Templates

RM6354 Customer access agreement