Workforce Improvement Services


Customers can appoint a workforce partner to work with NHS trusts and other contracting authorities, to develop and improve workforce solutions. 



This agreement is focussed on NHS and health sector customers, but is accessible to all contracting authorities and provides you with the ability to appoint experienced workforce suppliers. 

These suppliers will have the knowledge and expertise needed to understand and resolve the unique challenges that your workforce faces and develop a managed solution that considers all aspects of your workforce. 

Suppliers will work closely with you to provide managed workforce solutions that are designed to solve your specific needs. Solutions can include (but are not limited to):

  • permanent recruitment
  • temporary appointments
  • management of flexible workforce solutions such as staff banks which is where staff are flexibly allocated to shifts 
  • providing any mix of services or job roles

The agreement will last for an initial 2 years. It may be extended for up to a total of 4 years.


  • provides a dedicated and tailored route to market for Workforce Improvement Services
  • access to proven advice and solutions for addressing workforce issues 
  • access to complete a workforce solution using a single contracting option

Important links

Contract notice in find a tender Contract notice
Tender documents Download documents


Activity Estimated dates
Drafting of procurement documents August to September 2021
Tender published 5 October 2021
Bid responses close 25 November 2021
Publication of find a tender notice 5 October 2021
Framework award February 2022
Framework go live May 2022