Payment Acceptance


This framework replaces the current Merchant Acquiring Services, Equipment and Payment Gateway Services framework (RM3702).


We are currently working to develop a new agreement for the provision of payment acceptance services for the public sector.

You can read the following documents for the upcoming framework at the bottom of this page:

  • Draft Requirements for Request for Proposal (RFP)
  • Draft Technical Specification
  • Draft Lot 7 (Consultancy) Specification
  • Market Feedback and Responses

You can also find a link to the Public Sector Contract here

Payment acceptance can be defined as the process by which providers of goods and services are paid by consumers. Typically those receiving payments are paid by an ‘acquirer’ who is a regulated entity who can settle funds from a range of payment types (such as Visa and MasterCard). This acquirer typically receives funds from the consumer’s card or account ‘issuer’ and the transaction flow is governed by the relevant payment scheme rules and delivered by the relevant interbank processor.

In light of the Second Payment Services Directive (PSD2), UK open banking initiatives and ongoing market developments, a range of payment acceptance services and supplies are being evaluated, such as:

  • card acquiring services
  • gateway services
  • payments equipment
  • Alternative Payment Mechanisms (APMs)
  • payment initiation services (PISP)

This is a potential multi-lot, multi-supplier framework agreement.

Market engagement

We have engaged with the market in all areas, including lotting structure, pricing structure, service levels, and requirements. Details and responses to this feedback can be found in the Market Feedback and Responses document at the bottom of this page.

Please email if you have any questions, or further feedback.

Important links

Prior Information Notice (PIN) Read PIN
Contract Notice in OJEU Not available yet
Download tender documents Not available yet


Activity Estimated dates
Complete formal sourcing documents May 2019
Issue OJEU May 2019
OJEU response deadline June 2019
Evaluation complete August 2019
Award August 2019
Contracts signed August 2019
Launch of new framework (available for call-off) October 2019
Initial build of Lot 6 digital journey October 2019
Lot 6 available for business January 2020


RM6118 Draft requirements for RFP

RM6118 Draft technical specification

RM6118 Draft Lot 7 (consultancy) specification

RM6118 Market feedback and responses