This agreement offers a range of contact centre services including telephony, email and web-based communications.
It is available to UK public sector bodies, including central government and arm’s length bodies and agencies, non-departmental public bodies, NHS bodies, local authorities and the wider public sector.
The services have been divided into 2 lots:
- lot 1 – Specialist Contact Centre Consultancy Service.
- lot 2 – Contact Centre Services
The duration of the agreement is 4 years. It replaces lot 5 of the Creative Solutions (RM988) framework which expired in March 2017.