AI and Automation


Artificial intelligence (AI) and automation services such as: AI consultancy, research and support, augmented decision making, automation, natural language processing, imaging and computer vision.


All public sector organisations can use this agreement including:

  • central government departments and their agencies
  • non departmental public bodies
  • devolved administrations
  • NHS bodies
  • local authorities
  • police
  • voluntary sector 
  • charities

You can use this agreement to access artificial intelligence and automation services in compliance with industry standards and guidelines. Services will include:

  • natural language processing: machines that interpret written or spoken text and perform tasks like translation exercises or chatbot services
  • computer vision and image processing: tasks such as ‘seeing’ or sensing visual stimulus, understanding what is being seen and extracting information into a form that you can use in other processes, like image classification and image restoration
  • non-learning automation: software that does repetitive tasks including robotic process automation (RPA) that can process transactions or insurance claims and consolidate client information to support call centre agents through screening questions at the beginning of a call
  • augmented decision making: using software to identify patterns and make recommendations for specific business processes
  • discovery and consultancy work related to the use of artificial intelligence and automation in public services like benefits realisation and creating an automation roadmap


  • bespoke terms for intellectual property rights (IPR)
  • lean and agile approach that will continue to improve and evolve in line with market feedback
  • supports compliance and aligns to government standards and guidelines for artificial intelligence (AI) procurement, for example Technology Code of Practice, Service Standard and Data Ethics Framework

Product types

  • lot 1: AI Consultancy Research & Support
    Includes discovery and consultancy work related to the use of artificial intelligence in public services
  • lot 2: Augmented decision making
    Includes using software to help see patterns and make recommendations for specific business processes
  • lot 3: Automation
    Includes software that does repetitive manual tasks such as processing of transactions or consolidating information
  • lot 4: Natural Language Processing
    Includes chatbots, machine translation and voice recognition
  • lot 5: Imaging and Computer Vision
    Includes facial recognition and image classification, image restoration or analysis of X-rays

Customer engagement

We held customer focus groups with government departments and industry from February to May 2022. These focus groups helped us to understand the services and buying process needed for this agreement.

We will continue to engage with key customers and other stakeholders to make sure this agreement provides fit for purpose solutions.

Supplier engagement

Market warming events are planned with suppliers in October 2022. 

techUK will be hosting a market engagement event on 11 October from 10:00 to 11:30am. Register for the event on the techUK website.

The event will cover topics including terms and conditions, the scope of services, intellectual property and the buying process.

If you would like to take part in the market warming event or in a one to one session, email the team. You will need to provide the following details in your email:

  1. organisation name
  2. contact name
  3. job title of contact (including responsibility within your organisation)
  4. contact phone number
  5. contact email
  6. organisation website link

Important links

Prior Information Notice (PIN) Read PIN
Contract notice in Find a Tender (FTS) Read Contract Notice
Tender documents Not available yet


Activity Estimated dates
Pre-market engagement October to November 2022
Drafting of procurement documents February 2023 to May 2023
Publication of FTS notice May 2023
Framework award February 2024