It’s about creating and expecting a respectful, accepting, kind and open workplace, where everyone is valued for being themselves and what they bring to the organisation. It enables colleagues to reach as far as their talents will take them, and ensures that no one is left behind or left out.

As an organisation, we want to attract, develop, nurture and retain colleagues with diverse backgrounds and experiences to challenge ways of thinking, to innovate, and to deliver our objectives to maximise commercial benefits, focus on the customer and strengthen the UK economy through effective policy delivery.

Diversity is a source of strength – our customers come from a variety of backgrounds, and they serve diverse groups and communities across the UK. To be able to best serve our customers and help them meet their own customers’ needs, we need a workforce that is attuned to their needs and interests and those of their communities.

Becoming an inclusive and diverse organisation

Since 2017, we:

  • established 6 staff networks
    • Carers
    • Pride in CCS (LGBTQ+)
    • CCS Able (disability)
    • Race equality
    • Gender equality
    • FaB (Faith and Belief)
  • introduced anonymous recruitment where we do not share details like name or gender with our hiring managers
  • offer disability guaranteed interview
  • reduced our gender pay gap from 8% in 2017 to 6.5% in 2019 (this is the median pay gap, excluding bonuses). The median pay gap for the Civil Service in 2019 was 11.1%
  • piloted reverse mentoring, partnering colleagues with senior leaders so they can develop an understanding of challenges faced by colleagues through their lived experiences
  • became a Disability Confident employer
  • participated in the Stonewall Equality Index (a benchmarking tool for employers to measure their progress on lesbian, gay, bi and trans inclusion in the workplace).
  • improved our Inclusion and Fair Treatment People Survey score to 83% in 2019 from 79% in 2017
  • introduced a Respect at Work course to help colleagues understand different points of view and how to be more respectful of each other